Client Operations Director - Lead Delivery & Growth

Accenture PLC; New York (NY); Sur place; USD 151 000 - 370 000; Plein temps

Résumé du poste

Accenture is seeking a Client Operations Director in New York to provide operational leadership across major client relationships. You will oversee project management, scope, budgeting, and performance, guiding teams and driving delivery excellence for creative and commercial success.

You will collaborate with account, creative, strategy, and production leaders to design scalable operating models, forecast resources, and optimize profitability while sustaining high team health.

Qualifications

• 10+ years of experience in project management, operations, client services, delivery leadership, or consulting.
• 5+ years of experience leading multidisciplinary teams in a creative agency, consulting, production, technology, or integrated marketing environment.
• Demonstrated experience managing large, complex client businesses with significant revenue responsibility.
• Experience leading and developing Project Management teams on large-scale clients.

Responsabilités

• Lead the Project Management team across the account, establishing standards for planning, execution, resource management, and delivery excellence.
• Build, develop, and mentor a high-performing team of Project Managers, creating clear career paths and growth opportunities.
• Ensure consistent application of project management methodologies, governance, tools, and best practices across all workstreams.
• Establish accountability for project health, staffing, scope management, schedules, budgets, and delivery outcomes.
• Review portfolio-level project performance and proactively identify operational risks, dependencies, and resource constraints.
• Partner with Project Management leaders to continuously improve ways of working and operational effectiveness.
• Foster a culture of transparency, collaboration, accountability, and proactive problem solving.
• Ensure Project Management is viewed as a strategic business partner that enables stronger creative, client, and commercial outcomes.

Connaissances

Project management

Operations leadership

Client services

Delivery leadership

Consulting

Team leadership

Description du poste

Accenture is seeking a Client Operations Director in New York to provide operational leadership across major client relationships. You will oversee project management, scope, budgeting, and performance, guiding teams and driving delivery excellence for creative and commercial success.

You will collaborate with account, creative, strategy, and production leaders to design scalable operating models, forecast resources, and optimize profitability while sustaining high team health.