Global Client Manager II - Europe Focus

Breakthrough; Green Bay (WI); On-site; USD 90,000 - 120,000; Full time

Job summary

Breakthrough is seeking a Global Client Account Manager II to support non-North America clients, with emphasis on Europe. The role partners with internal experts to deliver fuel recovery initiatives and manage key client programs from Green Bay on-site, with light travel to support time zones.

The ideal candidate builds strong client relationships, delivers advanced reporting, and drives continuous improvement across multiple services and products.

Qualifications

• Bachelor’s degree or 2+ years of relevant experience.
• Advanced communication and presentation skills.
• Experience with reporting tools and industry benchmarks.
• Ability to manage multiple projects and drive continuous improvement.
• Ability to travel up to 10%.
• Fluency in a foreign language a strong plus.

Responsibilities

• Manage day-to-day delivery for clients across BT’s book of business, including Fortune 500 companies and leading supply chain organizations.
• Drive operational excellence and client satisfaction through consistent execution and timely reporting.
• Build and maintain strong client relationships; respond promptly to inquiries and resolve routine issues.
• Deliver advanced reporting and interpret performance metrics for clients.
• Coordinate with internal experts to implement client initiatives.
• Analyze data and propose solutions with strong problem-solving and attention to detail.
• Oversee end-to-end client implementation activities and strategic projects.
• Collaborate cross-functionally to support client needs and document in Salesforce/Confluence.
• Proactively seek opportunities to improve processes and client experience.
• Lead client meetings, business reviews, and strategic planning with prep and follow-up notes.
• Support clients’ use of internal platforms (FELIX) and publications.
• Track and report on KPIs and monitor account health.

Skills

Advanced communication & presentation

Reporting tools & benchmarks

Multi-project management

Foreign language proficiency (plus)

Travel readiness

Education

Bachelor’s degree or 2+ years relevant experience

Job description

Breakthrough is seeking a Global Client Account Manager II to support non-North America clients, with emphasis on Europe. The role partners with internal experts to deliver fuel recovery initiatives and manage key client programs from Green Bay on-site, with light travel to support time zones.

The ideal candidate builds strong client relationships, delivers advanced reporting, and drives continuous improvement across multiple services and products.