Global Client Account Manager II (Breakthrough)

Breakthrough; Green Bay (WI); On-site; USD 90,000 - 120,000; Full time

Job summary

Breakthrough is seeking a Global Client Account Manager II to support non-North America clients, with emphasis on Europe. The role partners with internal experts to deliver fuel recovery initiatives and manage key client programs from Green Bay on-site, with light travel to support time zones.

The ideal candidate builds strong client relationships, delivers advanced reporting, and drives continuous improvement across multiple services and products.

Qualifications

• Bachelor’s degree or 2+ years of relevant experience.
• Advanced communication and presentation skills.
• Experience with reporting tools and industry benchmarks.
• Ability to manage multiple projects and drive continuous improvement.
• Ability to travel up to 10%.
• Fluency in a foreign language a strong plus.

Responsibilities

• Manage day-to-day delivery for clients across BT’s book of business, including Fortune 500 companies and leading supply chain organizations.
• Drive operational excellence and client satisfaction through consistent execution and timely reporting.
• Build and maintain strong client relationships; respond promptly to inquiries and resolve routine issues.
• Deliver advanced reporting and interpret performance metrics for clients.
• Coordinate with internal experts to implement client initiatives.
• Analyze data and propose solutions with strong problem-solving and attention to detail.
• Oversee end-to-end client implementation activities and strategic projects.
• Collaborate cross-functionally to support client needs and document in Salesforce/Confluence.
• Proactively seek opportunities to improve processes and client experience.
• Lead client meetings, business reviews, and strategic planning with prep and follow-up notes.
• Support clients’ use of internal platforms (FELIX) and publications.
• Track and report on KPIs and monitor account health.

Skills

Advanced communication & presentation

Reporting tools & benchmarks

Multi-project management

Foreign language proficiency (plus)

Travel readiness

Education

Bachelor’s degree or 2+ years relevant experience

Job description

Position Summary

The Global Client Account Manager II role is a new position being added to the Breakthrough team to support our growing global client base. This role will support all clients outside of North America, with a heavy focus currently on the European market. The Client Account Manager II builds and maintains strong client relationships, proactively resolves issues, and ensures consistent delivery of high-quality service. This role coordinates with internal experts and client teams to implement fuel recovery initiatives.

The Global Client Account Manager II role is a new position being added to the Breakthrough team to support our growing global client base. This role will support all clients outside of North America, with a heavy focus currently on the European market. The Client Account Manager II builds and maintains strong client relationships, proactively resolves issues, and ensures consistent delivery of high-quality service. This role coordinates with internal experts and client teams to implement fuel recovery initiatives.

This role will be based on-site in Green Bay and may include minimal international travel (approx. 5%). Flexible work hours may be needed on occasion to support various client time zones; ideal working hours to support European clients would be 5am-2pm or 6am-3pm.

Job Responsibilities

Essential Job Responsibilities:

• Manage day-to-day delivery for clients across BT’s book of business, including Fortune 500 companies and leading supply chain organizations. Oversee assigned clients operating across multiple products regarding advanced coordination, including those with multiple service offerings.
• Responsible for driving operational excellence and client satisfaction, ensuring consistent execution and communication and delivering accurate and timely reports
• Build and maintain strong client relationships; respond promptly to inquiries and resolving routine issues. Drive client roadmap alignment and execution.
• Deliver advanced reporting and interpret performance metrics for clients.
• Coordinate with internal experts to implement client initiatives.
• Analyze complex data and recommend solutions. Demonstrate strong problem-solving skills and high attention to detail ensuring minimal errors
• Coordinate end-to-end client implementation activities and strategic projects, prioritizing initiatives based on client value and urgency.
• Collaborate cross-functionally to support client needs, deliver solutions, and resolve undefined issues, while enabling transparency by documenting information in internal systems such as Salesforce and Confluence.
• Proactively seek opportunities to improve processes and client experience.
• Lead client meetings, business reviews, and strategic planning sessions by owning content preparation, agenda alignment, and follow-up notes.
• Support clients’ use of internal platforms (FELIX) and publications
• Track and report on key performance indicators (KPIs).
• Monitor account health and proactively address risks.
• Collaborate with internal teams to deliver solutions.

Additional Job Responsibilities

Additional Job Responsibilities:

• Live our values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit
• Find A Better Way by championing continuous improvement and quality control efforts to identify opportunities to innovate and improve efficiency, accuracy, and standardization
• Continuously learn and develop self professionally
• Support corporate efforts for safety, government compliance, and all other company policies & procedures
• Perform other related duties as required and assigned

Qualifications

Required:

• Bachelor’s degree or 2+ years of relevant experience.
• Advanced communication and presentation skills.
• Experience with reporting tools and industry benchmarks.
• Ability to manage multiple projects and drive continuous improvement.
• Ability to travel up to 10%.
• Fluency in a foreign language a strong plus.

DIVISION

Breakthrough

U.S. Venture will not offer sponsorship for employment status (including, but not limited to, H-1B, TN, E-3, F1, CPT, OPT, STEM OPT, visa status and other employment‑based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full‑time basis and must not require U.S. Venture’s sponsorship to continue to work legally in the United States. In general, U.S. Venture does not sponsor candidates for nonimmigrant visas or permanent residency except when there is a specific business need.

U.S. Venture, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, marital status, age, national origin, disability, veteran status, genetic information, or other protected characteristic.

If you need assistance or an accommodation due to a disability, you may call Human Resources at [phone].

50-56-501-0000