Global Client Communications Manager — Strategy & Engagement

Global Payments Inc.; Cincinnati (OH); On-site; USD 110,000 - 150,000; Full time

Job summary

Global Payments Inc. is seeking a Manager, Communications to join our Global Client Communications team and help shape the future of global commerce.

You will lead the development and execution of strategic client communications that keep customers informed of regulatory, operational, contractual, and service updates. Partner with cross‑functional stakeholders to translate complex business initiatives into clear, customer‑facing messages, manage projects end‑to‑end, and coach a team serving the

Qualifications

• Bachelor's degree or equivalent with 6+ years in communications or related field.
• Exceptional written and verbal communication tailored for diverse audiences.
• Experience managing multiple projects with competing priorities and deadlines.
• Curious mindset with a passion for solving problems and improving customer experiences.

Responsibilities

• Lead development and execution of strategic client communications that inform customers of regulatory, operational, contractual, and service updates.
• Partner with cross-functional stakeholders to translate complex initiatives into clear, customer-facing communications that drive understanding and engagement.
• Manage communication projects from intake through delivery, ensuring timelines, approvals, compliance requirements, and business objectives are met.
• Monitor communication effectiveness through reporting, metrics, and feedback, continuously improving content quality and customer experience.
• Manages team responsible for communicating with the Global Payments US and Canada customer base

Skills

6+ years experience in communications

Strong written and verbal comms

Project management

Cross-functional collaboration

Strategic communications

Education

Bachelor's degree

Job description

Global Payments Inc. is seeking a Manager, Communications to join our Global Client Communications team and help shape the future of global commerce.

You will lead the development and execution of strategic client communications that keep customers informed of regulatory, operational, contractual, and service updates. Partner with cross‑functional stakeholders to translate complex business initiatives into clear, customer‑facing messages, manage projects end‑to‑end, and coach a team serving the