Manager, Communications

Global Payments Inc.; Cincinnati (OH); On-site; USD 110,000 - 150,000; Full time

Job summary

Global Payments Inc. is seeking a Manager, Communications to join our Global Client Communications team and help shape the future of global commerce.

You will lead the development and execution of strategic client communications that keep customers informed of regulatory, operational, contractual, and service updates. Partner with cross‑functional stakeholders to translate complex business initiatives into clear, customer‑facing messages, manage projects end‑to‑end, and coach a team serving the

Qualifications

• Bachelor's degree or equivalent with 6+ years in communications or related field.
• Exceptional written and verbal communication tailored for diverse audiences.
• Experience managing multiple projects with competing priorities and deadlines.
• Curious mindset with a passion for solving problems and improving customer experiences.

Responsibilities

• Lead development and execution of strategic client communications that inform customers of regulatory, operational, contractual, and service updates.
• Partner with cross-functional stakeholders to translate complex initiatives into clear, customer-facing communications that drive understanding and engagement.
• Manage communication projects from intake through delivery, ensuring timelines, approvals, compliance requirements, and business objectives are met.
• Monitor communication effectiveness through reporting, metrics, and feedback, continuously improving content quality and customer experience.
• Manages team responsible for communicating with the Global Payments US and Canada customer base

Skills

6+ years experience in communications

Strong written and verbal comms

Project management

Cross-functional collaboration

Strategic communications

Education

Bachelor's degree

Job description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We're looking for a Manager, Communications to join our ever-evolving Global Client Communications team and help shape the future of global commerce.

What You'll Own

• Lead the development and execution of strategic client communications that keep customers informed of regulatory, operational, contractual, and service-related updates.
• Partner with cross-functional stakeholders to translate complex business initiatives into clear, customer-focused communications that drive understanding and engagement.
• Manage communication projects from intake through delivery, ensuring timelines, approvals, compliance requirements, and business objectives are met.
• Monitor communication effectiveness through reporting, metrics, and feedback, continuously improving content quality and customer experience.
• Manages team responsible for communicating with the Global Payments US and Canada customer base

What You'll Bring

• Bachelor's degree or equivalent combination of education and relevant professional experience with 6+ years of experience in communications, content strategy, client communications, corporate communications, or a related field.
• Exceptional written and verbal communication skills with the ability to tailor messaging for both technical and non-technical audiences.
• Experience managing multiple projects simultaneously while balancing competing priorities and deadlines.
• A naturally curious mindset with a passion for solving problems, improving customer experiences, and finding innovative ways to deliver impactful communications.

About The Team

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative, always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.