Global Client Communications Lead

Global Payments; Cincinnati (OH); On-site; USD 110,000 - 145,000; Full time

Job summary

Global Payments is hiring a Manager, Communications to lead the Global Client Communications team in Cincinnati. You will shape strategic client communications about regulatory, operational, and service updates, while partnering with cross-functional stakeholders to translate complex programs into clear, customer-focused messaging.

The role requires a bachelor's degree with 6+ years in communications, exceptional written and verbal skills, and the ability to manage multiple projects across

Qualifications

• Bachelor's degree or equivalent (6+ years in communications) required.
• Exceptional written and verbal communication skills for technical and non-technical audiences.
• Experience managing multiple projects with competing priorities and deadlines.
• Curious mindset with passion for solving problems and improving customer experience.

Responsibilities

• Lead development and execution of strategic client communications for regulatory, operational, contractual, and service updates.
• Partner with cross-functional stakeholders to translate initiatives into clear communications that drive understanding and engagement.
• Manage communication projects from intake through delivery, ensuring timelines, approvals, and compliance.
• Monitor effectiveness through reporting and feedback to improve content quality and customer experience.
• Oversee team communicating with Global Payments US and Canada customer base.

Skills

Written communication

Verbal communication

Project management

Cross-functional collaboration

Education

Bachelor's degree

Job description

Global Payments is hiring a Manager, Communications to lead the Global Client Communications team in Cincinnati. You will shape strategic client communications about regulatory, operational, and service updates, while partnering with cross-functional stakeholders to translate complex programs into clear, customer-focused messaging.

The role requires a bachelor's degree with 6+ years in communications, exceptional written and verbal skills, and the ability to manage multiple projects across