Manager, Communications

Global Payments; Atlanta (GA); On-site; USD 100,000 - 160,000; Full time

Job summary

Global Payments is seeking a Manager, Communications to lead the development and execution of strategic client communications for the US and Canada customer base. You will partner with cross-functional stakeholders to translate complex initiatives into clear, customer-focused messaging, manage projects from intake to delivery, and monitor outcomes to improve customer experience.

You will lead a team responsible for communications and ensure compliance with regulatory and contractual

Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience with 6+ years in communications, content strategy, client communications, corporate communications, or a related field.
• Exceptional written and verbal communication skills with the ability to tailor messaging for both technical and non-technical audiences.
• Experience managing multiple projects simultaneously while balancing competing priorities and deadlines.
• A naturally curious mindset with a passion for solving problems, improving customer experiences, and finding innovative ways to deliver impactful communications.

Responsibilities

• Lead the development and execution of strategic client communications that keep customers informed of regulatory, operational, contractual, and service-related updates.
• Partner with cross-functional stakeholders to translate complex business initiatives into clear, customer-focused communications that drive understanding and engagement.
• Manage communication projects from intake through delivery, ensuring timelines, approvals, compliance requirements, and business objectives are met.
• Monitor communication effectiveness through reporting, metrics, and feedback, continuously improving content quality and customer experience.
• Manages team responsible for communicating with the Global Payments US and Canada customer base.

Skills

Communications

Content strategy

Client communications

Corporate communications

Education

Bachelor's degree or equivalent

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.Ready to take your career global?Make your mark at one of the biggest names in payments. We're looking for a Manager, Communications to join our ever-evolving Global Client Communications team and help shape the future of global commerce.What you'll ownLead the development and execution of strategic client communications that keep customers informed of regulatory, operational, contractual, and service-related updates.Partner with cross-functional stakeholders to translate complex business initiatives into clear, customer-focused communications that drive understanding and engagement.Manage communication projects from intake through delivery, ensuring timelines, approvals, compliance requirements, and business objectives are met.Monitor communication effectiveness through reporting, metrics, and feedback, continuously improving content quality and customer experience.Manages team responsible for communicating with the Global Payments US and Canada customer baseWhat you'll bringBachelor's degree or equivalent combination of education and relevant professional experience with 6+ years of experience in communications, content strategy, client communications, corporate communications, or a related field.Exceptional written and verbal communication skills with the ability to tailor messaging for both technical and non-technical audiences.Experience managing multiple projects simultaneously while balancing competing priorities and deadlines.A naturally curious mindset with a passion for solving problems, improving customer experiences, and finding innovative ways to deliver impactful communications.About the teamOur inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.What makes a Globalpayer?Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative, always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.#LI-NF1Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].