Manager, Communications

Greater Giving, Inc.; Cincinnati (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

Global Payments is seeking a Manager, Communications to lead the Global Client Communications team. You will develop and execute strategic client communications and partner with cross-functional teams to translate complex initiatives into clear messages for customers in the US and Canada.

You will manage projects end-to-end, monitor effectiveness through metrics, and guide a team to improve customer experience and engagement across regulatory, operational, and service updates.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant professional experience with 6+ years of experience in communications, content strategy, client communications, corporate communications, or a related field.
• Exceptional written and verbal communication skills with the ability to tailor messaging for both technical and non-technical audiences.
• Experience managing multiple projects simultaneously while balancing competing priorities and deadlines.
• A naturally curious mindset with a passion for solving problems, improving customer experiences, and finding innovative ways to deliver impactful communications.

Responsibilities

• Lead the development and execution of strategic client communications that keep customers informed of regulatory, operational, contractual, and service-related updates.
• Partner with cross-functional stakeholders to translate complex business initiatives into clear, customer-focused communications that drive understanding and engagement.
• Manage communication projects from intake through delivery, ensuring timelines, approvals, compliance requirements, and business objectives are met.
• Monitor communication effectiveness through reporting, metrics, and feedback, continuously improving content quality and customer experience.
• Manages team responsible for communicating with the Global Payments US and Canada customer base

Skills

Project management

Communication skills

Content strategy

Stakeholder collaboration

Education

Bachelor's degree or equivalent

Job description

Make your mark at one of the biggest names in payments. We're looking for aManager, Communicationsto join our ever-evolvingGlobal Client Communicationsteam and help shape the future of global commerce.

What you'll own

Lead the development and execution of strategic client communications that keep customers informed of regulatory, operational, contractual, and service-related updates.

Partner with cross-functional stakeholders to translate complex business initiatives into clear, customer-focused communications that drive understanding and engagement.

Manage communication projects from intake through delivery, ensuring timelines, approvals, compliance requirements, and business objectives are met.

Monitor communication effectiveness through reporting, metrics, and feedback, continuously improving content quality and customer experience.

Manages team responsible for communicating with the Global Payments US and Canada customer base

What you'll bring

Bachelor's degree or equivalent combination of education and relevant professional experience with 6+ years of experience in communications, content strategy, client communications, corporate communications, or a related field.

Exceptional written and verbal communication skills with the ability to tailor messaging for both technical and non-technical audiences.

Experience managing multiple projects simultaneously while balancing competing priorities and deadlines.

A naturally curious mindset with a passion for solving problems, improving customer experiences, and finding innovative ways to deliver impactful communications.

About the team

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative, always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

Explore the benefits we offer in the USA

My Health

We offer access to medical coverage that supports the health and wellbeing for you and your family.

My Money

In addition to base salary, you may be eligible for bonuses and/or equity awards, determined by role, level, impact, and our policies.

My Lifestyle

We have a dedicated Wellness Week each year - which includes an extra paid day off - so you can take time to relax, recharge and invest in your wellbeing.

My Family

FLEX, our family inclusion community, offers support for all Globalpayers at every stage, from raising families to caring for loved ones

My Time Off

We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.

Privacy Statement

Global Payments is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Global Payments protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at Global Payments works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Global Payments does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.