Global CIO Tech GTM Leader — IT & AI Workflows

ServiceNow; Santa Clara (CA); On-site; USD 230,000 - 380,000; Full time

Benefits offered by this job

Health plans and benefits

401(k) plan with company match

ESPP (Employee Stock Purchase Plan)

Matching donations

Flexible time away and family leave

Job summary

ServiceNow is seeking a Global Head of IT (CIO) Technical GTM to define and drive technical go-to-market for the Technology Workflows portfolio. You will ensure global narrative consistency, while tailoring for regions and releases, influencing CIO-level decisions and leading SOC enablement.

You will collaborate across BUs, Geo SCs, and Product Solution Marketing to maintain a unified, competitive posture and drive measurable tech win outcomes worldwide.

Qualifications

• 12+ years in Solution Consulting, Presales, or Technical GTM across multiple regions.
• Proven track record in defining technical GTM strategy and measurably improving metrics.
• Deep expertise across the ServiceNow TWF portfolio (ITSM/ITOM, AM, SPM).
• Familiarity with Now Assist and AI Agents as applied to IT workflows.
• Experience building repeatable demo, POC, enablement programs at global scale.
• Strong analytical skills using data to drive decisions and improvements.
• Experience engaging CIO-level and senior IT stakeholders in executive settings.
• Comfort operating in a matrix across BUs, product, marketing, and Geo leadership.
• Strong communication and storytelling to translate technical capabilities for CIO buyers.
• ServiceNow certifications are strongly preferred; SaaS/enterprise tech experience required.

Responsibilities

• Lead global technical GTM strategy for the TWF portfolio, including positioning and reference architectures.
• Own the global TWF tech win playbook with repeatable demos and customer POVs.
• Partner with the Global Head CIO Solutions GTM; lead engagements at EBCs and major events.
• Translate roadmaps and AI packaging into field-ready technical positioning and differentiation.
• Serve as the global technical voice for TWF with CIOs, CTOs, architects, and partners.
• Collaborate with geo and specialist leaders to align GTM with regional priorities and deals.
• Drive consistency in how SCs run evaluations across AMS, EMEA, APAC, and Japan.
• Build a continuous improvement engine from win/loss and POC data.
• Define and track global tech win metrics (win rate, time to win, etc.).
• Engage in strategic TWF deals as senior technical advisor and shape the playbook.
• Build a world-class TWF SC community through certification paths and coaching.

Skills

Solution GTM strategy

Tech win rate

ServiceNow TWF expertise

AI/NOW Assist familiarity

Demo/POC enablement

Analytical mindset

CIO-level stakeholder engagement

Matrix leadership

Storytelling/communication

SaaS/enterprise tech experience

Certifications preferred

Job description

ServiceNow is seeking a Global Head of IT (CIO) Technical GTM to define and drive technical go-to-market for the Technology Workflows portfolio. You will ensure global narrative consistency, while tailoring for regions and releases, influencing CIO-level decisions and leading SOC enablement.

You will collaborate across BUs, Geo SCs, and Product Solution Marketing to maintain a unified, competitive posture and drive measurable tech win outcomes worldwide.