Global Head, IT (CIO) Technical GTM

ServiceNow; California; On-site; USD 250,000 - 450,000; Full time

Job summary

ServiceNow in the United States is seeking a results-driven leader to own the Global IT (CIO) Technical GTM for the Technology Workflows portfolio, including ITSM, ITOM, AM, PM, and AI-enabled capabilities.

The role defines technical go-to-market strategy, drives global wins in CIO deals, and coordinates with Geo Solution Consulting and Specialist Solution Consulting to ensure consistent narratives, demos, and training worldwide.

Qualifications

• Experience defining the technical GTM strategy for enterprise platforms.
• Ability to lead global cross-functional teams across regions.
• Proven record influencing CIO-level buying decisions with scalable demos.

Responsibilities

• Lead the global technical GTM strategy for the TWF portfolio. That includes positioning, technical win playbook, reference architectures, and proof standards for the CIO buyer.
• Own the global TWF tech win playbook including repeatable first- and second-call demos and a consistent framework for customer POVs and enable Field SCs.
• Partner with and support the Global Head CIO Solutions GTM and their broader IT GTM strategy. Lead key customer engagements at EBCs and key customer and partner events.

Skills

Technical GTM strategy

Demos & POC frameworks

CIO persona deals

Global coordination

Tools

Reference architectures

Job description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

As the Global Head of IT (CIO) Technical GTM, you will define and drive the technical go-to-market strategy for ServiceNow’s Technology Workflows (TWF) portfolio: ITSM, ITOM, AM (Asset Management), PM (Portfolio Management), and the AI capabilities integrated into them. You will own how Solution Consulting worldwide wins the technical decision in CIO-persona deals.

You will be the connective tissue between the TWF business units, Geo Solution Consulting leaders, and Specialist Solution Consulting leaders across the globe. You will make sure every technical narrative, demo, POC framework, and training is consistent globally, adapted where regions need it, and evolving continuously as the market, competitors, and monthly release cycles move.

Key responsibilities

• Lead the global technical GTM strategy for the TWF portfolio. That includes positioning, technical win playbook, reference architectures, and proof standards for the CIO buyer.
• Own the global TWF tech win playbook including repeatable first- and second-call demos and a consistent framework for customer POVs and enable Field SCs.
• Partner with and support the Global Head CIO Solutions GTM and their broader IT GTM strategy. Lead key customer engagements at EBCs and key customer and partner events (SKO, Knowledge, WFs,