Global Channel Operations Manager

Ladders; United States; Remote; USD 120,000 - 125,000; Full time

Benefits offered by this job

Comprehensive compensation and health

Remote-first work options

Referral program

Paid time off and holidays

Job summary

Ladders is seeking a Global Channel Operations Manager to join the team. This remote role supports the global channel organization by driving operational excellence across partner programs, systems, and processes.

You will partner with channel sales leadership to improve partner engagement, manage program administration, and ensure accurate reporting and data integrity. The position coordinates day-to-day channel operations and enables stronger performance across the partner ecosystem.

Qualifications

• 5+ years of experience in sales operations, channel operations, or channel management.
• Experience supporting sales in partner or distribution environments.
• Experience managing partner programs effectively.
• Undergraduate degree preferred.
• Familiarity with PRM platforms, Salesforce.com, and e-signature tools such as DocuSign.
• Experience with partner enablement platforms such as Highspot and BI/reporting tools like Qlik.
• Strong communication skills to articulate the organization's value proposition.

Responsibilities

• Partner with channel sales leadership to support the channel team daily.
• Own and manage the channel partner program.
• Administer rebates, referral fees, and MDF.
• Coordinate resources to optimize partner engagement.
• Manage PRM platform and partner portal.
• Oversee partner data in Salesforce, including deal registration and reporting.
• Provide regular performance reporting on partner sales and the partner ecosystem.

Skills

Sales operations

Channel operations

Channel management

Communication skills

Education

Undergraduate degree

Tools

Salesforce.com

DocuSign

Highspot

BI/Reporting (Qlik)

Job description

For our client, we are seeking a Global Channel Operations Manager to join the team of a leader in the Information Technology space.

This role will support the global channel organization by driving operational excellence across partner programs, systems, and processes. You will partner closely with channel sales leadership to improve partner engagement, manage program administration, and ensure accurate reporting and data integrity. The position plays a key role in coordinating day-to-day channel operations and enabling stronger performance across the partner ecosystem.

Location: Remote

Compensation: $120,000 — $125,000 annually

Responsibilities

• Partner with channel sales leadership to provide daily support for the channel team
• Own and manage the channel partner program
• Administer partner rebates, referral fees, and market development funds (MDF)
• Coordinate resources to optimize partner engagement
• Manage the partner relationship management (PRM) platform and partner portal
• Oversee partner data in Salesforce.com, including deal registration and reporting
• Provide regular performance reporting on partner sales and the partner ecosystem

Qualifications

• 5+ years of experience in sales operations, channel operations, or channel management
• Experience providing sales support in partner or distribution environments
• Experience managing partner programs effectively
• Undergraduate degree preferred
• Familiarity with PRM platforms, Salesforce.com, and e-signature tools such as DocuSign
• Experience with partner enablement platforms such as Highspot and BI/reporting tools such as Qlik
• Strong communication skills to articulate the organization's value proposition

Benefits

• Comprehensive compensation and healthcare packages
• Referral program
• Remote-first work options, paid time off, company shutdowns, and holidays
• Opportunity to collaborate with top experts in the Java ecosystem

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.