Global Call Center Leader - Travel-Heavy & Salesforce CRM

AppleOne Employment Services; Denton (TX); On-site; USD 75,000 - 95,000; Full time

Job summary

A leading employment services provider is seeking a results-driven leader for client service operations in Denton, TX. This role requires a manufacturing background and entails managing a customer service team, overseeing operations, and driving data-based strategy. Candidates should have 5+ years of experience in B2B/B2C settings, strong analytical skills, and proficiency in Salesforce CRM and Microsoft Office. This role includes extensive travel to partner sites and key accounts.

Qualifications

• 5+ years of hands-on experience managing and leading a customer service team of 20+ staff.
• Hands-on knowledge of supply chain processes and order management systems.
• Strong data analysis and reporting capabilities.

Responsibilities

• Mentor and develop a team fostering a culture of accountability and growth.
• Manage day-to-day call center and service operations.
• Establish, track, and report on critical KPIs.

Skills

Team Leadership

Operational Oversight

Data Analysis

Process Improvement

Salesforce CRM

Customer Relationship Management

Education

High School Diploma

Bachelor's degree

Tools

Salesforce CRM

Microsoft Office Suite

Job description

A leading employment services provider is seeking a results-driven leader for client service operations in Denton, TX. This role requires a manufacturing background and entails managing a customer service team, overseeing operations, and driving data-based strategy. Candidates should have 5+ years of experience in B2B/B2C settings, strong analytical skills, and proficiency in Salesforce CRM and Microsoft Office. This role includes extensive travel to partner sites and key accounts.