Plano-Based Customer Care Team Lead

Harte Hanks; United States; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Group Health and Wellness

Health Savings Account (HSA)

Educational Assistance

401k plan with Company Match

Pet Insurance

Job summary

A leading customer experience firm is seeking a Supervisor for their Contact Center located in Plano, Texas. The role involves leading account teams, monitoring performance, and ensuring service levels. Ideal candidates will have a High School Diploma, strong leadership and communication skills, and thorough knowledge of Contact Center operations. Benefits include health insurance, educational assistance, and a 401k plan with company match.

Qualifications

• Must commute to onsite office location for work in Plano, Texas.
• Thorough knowledge of Contact Center operations.
• Ability to maintain confidentiality.
• Demonstrated ability to interact professionally with peers and senior management.

Responsibilities

• Supervise agent personnel, hiring, monitoring, and evaluating performance.
• Track individual and team productivity and quality results.
• Drive improvements in service levels and cost management.
• Analyze and report data findings, interpreting results and making recommendations.
• Manage and motivate Contact Center staff to meet performance goals.

Skills

Leadership

Communication

Organizational skills

Interpersonal management

Contact Center operations knowledge

Education

High School Degree or equivalent

Tools

Windows

Job description

A leading customer experience firm is seeking a Supervisor for their Contact Center located in Plano, Texas. The role involves leading account teams, monitoring performance, and ensuring service levels. Ideal candidates will have a High School Diploma, strong leadership and communication skills, and thorough knowledge of Contact Center operations. Benefits include health insurance, educational assistance, and a 401k plan with company match.