Global Benefits Strategy Lead

Cigna Healthcare; Oregon; Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health benefits

401(k)

Life insurance

Tuition reimbursement

PTO 18 days

Paid holidays

Leaves of absence

Job summary

Cigna Healthcare, a division of The Cigna Group, seeks a Strategic Client Manager responsible for overall operational performance, strategy and execution for National Account clients. You will manage relationships with clients, brokers, and internal stakeholders globally, delivering proactive consultative solutions for benefit programs.

Role involves renewals, cross-sell opportunities, and potential incentive compensation.

Qualifications

• 8+ years of relevant client support/client management experience required.
• State required Life, Accident and Health Licensure required.
• Demonstrated understanding of health service products and services, and operating requirements to support client management goals.
• Global Benefits experience preferred.
• Requires strong written and verbal communication skills.
• Excellent presentation and consultation skills.
• Strong Emotional Intelligence (EQ) abilities including empathy, listening and adaptability.
• Strong negotiation skills.
• Ability to travel in support of client and organizational meetings.
• If you will be working remotely, ensure reliable broadband with speeds of at least 10 Mbps download/5 Mbps upload.

Responsibilities

• Client, brokers/consultant, and customer facing responsibility for day-to-day support of high-profile, high-touch clients.
• Provide consultative proactive information/recommendations with clients and brokers/consultants on an ongoing basis.
• Manage renewals for existing block of business.
• Upsell/cross-sell additional product lines within Cigna Global and matrix partners.
• Educate clients about updates/changes related to compliance or processes.
• Collaborate to resolve escalated issues related to eligibility, premium/invoicing, or service matters.
• Manage sales information in Salesforce per Cigna Global practices.

Skills

Leadership

Strategic Thinking

Conflict Management

Problem solving

Relationship management

Managing & Measuring Work

Motivating others

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Excel

PowerPoint

Word

Sales tracking systems

Job description

Cigna Healthcare, a division of The Cigna Group, seeks a Strategic Client Manager responsible for overall operational performance, strategy and execution for National Account clients. You will manage relationships with clients, brokers, and internal stakeholders globally, delivering proactive consultative solutions for benefit programs.

Role involves renewals, cross-sell opportunities, and potential incentive compensation.