Global Benefits Operations Lead

Barings; Town of Charlotte (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Barings is seeking an Associate Director, Global Benefits Operations to join our Human Resources team in Charlotte, NC. This role leads benefits administration, vendor management, and employee communications globally, partnering with MassMutual and internal teams to deliver high-quality programs.

You will own benefits operations, enrollment, compliance, and continuous improvement, driving efficiency and an exceptional associate experience while supporting global populations and Workday

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Finance, Communications, or a related field preferred.
• 7+ years of experience in employee benefits administration, operations, vendor management, and employee communications.
• Strong knowledge of health and welfare, retirement, disability, leave, wellness, and voluntary benefit programs.
• Experience managing vendors, carriers, consultants, and third-party administrators.
• Working knowledge of ERISA, ACA, HIPAA, COBRA, Section 125 plans, and retirement plan administration.
• Experience leading annual enrollment activities and employee communication campaigns.
• Strong project management, analytical, and problem-solving skills.
• Excellent written and verbal communication skills.
• Advanced proficiency in Microsoft Excel and PowerPoint.

Responsibilities

• Serve as a key liaison with MassMutual, Barings’ parent company, fostering a strong and collaborative partnership to support benefit program strategy, operational excellence, compliance, and alignment on shared employee benefit initiatives.
• Lead the day-to-day administration of employee benefit programs, including health and welfare, retirement, wellness, recognition, education assistance, expatriate, and voluntary benefits.
• Administer employee enrollments, eligibility changes, life events, terminations, and vendor data exchanges.
• Serve as the senior escalation point for complex benefits inquiries and administration issues.
• Manage operational relationships with benefit vendors, consultants, carriers, and third-party administrators.
• Oversee benefits invoicing, auditing, reconciliation, and payment approval processes.
• Lead annual enrollment planning and execution, including project management, communications, systems readiness, reporting, and vendor coordination.
• Serve as the primary owner of benefits communications, including benefit guides, employee announcements, newsletters, intranet content, and enrollment materials.
• Act as a subject matter expert for retirement, disability, and leave-related benefit programs.
• Support compliance activities related to employee benefit plans and applicable regulatory requirements.
• Partner with HRIS to enhance Workday benefits administration, reporting, integrations, and employee self-service functionality.
• Drive process improvements that enhance operational efficiency and employee experience.

Skills

Benefits administration

Vendor management

ERISA knowledge

Excel expertise

PowerPoint skills

Project management

Communication skills

Education

Bachelor's degree

Tools

Workday Benefits

Job description

Barings is seeking an Associate Director, Global Benefits Operations to join our Human Resources team in Charlotte, NC. This role leads benefits administration, vendor management, and employee communications globally, partnering with MassMutual and internal teams to deliver high-quality programs.

You will own benefits operations, enrollment, compliance, and continuous improvement, driving efficiency and an exceptional associate experience while supporting global populations and Workday