Global Benefits Operations Director

Barings LLC; Charlotte (NC); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision coverage

401(k) with company match

HSA with company contributions

FSA - Health Care & Dependent Care

Paid time off

Job summary

Barings LLC is seeking an Associate Director, Global Benefits Operations, to join our Human Resources team in Charlotte, NC. The role leads benefits administration, employee communications, vendor management, and continuous improvement of global benefit programs, partnering across HR, Finance, Legal, Procurement, HRIS, and external vendors.

The successful candidate will serve as the operational lead for benefits administration and employee experience initiatives, driving enrollment, compliance,

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Finance, Communications, or a related field preferred.
• 7+ years of experience in employee benefits administration, operations, vendor management, and employee communications.
• Strong knowledge of health and welfare, retirement, disability, leave, wellness, and voluntary benefit programs.
• Experience managing vendors, carriers, consultants, and third-party administrators.
• Working knowledge of ERISA, ACA, HIPAA, COBRA, Section 125 plans, and retirement plan administration.
• Experience leading annual enrollment activities and employee communication campaigns.
• Strong project management, analytical, and problem-solving skills.
• Excellent written and verbal communication skills.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Preferred: Experience with Workday Benefits and benefits administration systems.
• Experience supporting global employee populations.
• CEBS, SHRM, CBP, or related professional certification #LI-JS1.

Responsibilities

• Serve as a key liaison with MassMutual, Barings' parent company, fostering a strong and collaborative partnership to support benefit program strategy, operational excellence, compliance, and alignment on shared employee benefit initiatives.
• Lead the day-to-day administration of employee benefit programs, including health and welfare, retirement, wellness, recognition, education assistance, expatriate, and voluntary benefits.
• Administer employee enrollments, eligibility changes, life events, terminations, and vendor data exchanges.
• Serve as the senior escalation point for complex benefits inquiries and administration issues.
• Manage operational relationships with benefit vendors, consultants, carriers, and third-party administrators.
• Oversee benefits invoicing, auditing, reconciliation, and payment approval processes.
• Lead annual enrollment planning and execution, including project management, communications, systems readiness, reporting, and vendor coordination.
• Serve as the primary owner of benefits communications, including benefit guides, employee announcements, newsletters, intranet content, and enrollment materials.
• Act as a subject matter expert for retirement, disability, and leave-related benefit programs.
• Support compliance activities related to employee benefit plans and applicable regulatory requirements.
• Partner with HRIS to enhance Workday benefits administration, reporting, integrations, and employee self-service functionality.
• Drive process improvements that enhance operational efficiency and employee experience.

Skills

Project management

Analytical

Problem-solving

Written & verbal communication

Excel & PowerPoint

Education

Bachelor's degree in HR/Business/Finance/Communications

Tools

Workday Benefits

Benefits administration systems

Job description

Barings LLC is seeking an Associate Director, Global Benefits Operations, to join our Human Resources team in Charlotte, NC. The role leads benefits administration, employee communications, vendor management, and continuous improvement of global benefit programs, partnering across HR, Finance, Legal, Procurement, HRIS, and external vendors.

The successful candidate will serve as the operational lead for benefits administration and employee experience initiatives, driving enrollment, compliance,