On-Site Auction Customer Support Pro

Ritchie Bros. Auctioneers, Inc.; Texas; Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision, and basicLife

401k with 100% match up to 4%

15 days PTO per year

Job summary

RB Global is seeking a Customer Service Representative to join our Yard Operations team in Justin, TX. The role focuses on delivering exceptional customer service, processing payments, and supporting sale-day activities.

You will collaborate with multiple departments to obtain documents and assist customers, while maintaining a positive, team-oriented attitude in a fast-paced environment. The position offers full benefits and growth opportunities.

Qualifications

• Previous work experience where you worked in-person with customers.
• Experience using computers, and able to learn to use new technology and software.
• A commitment to providing fantastic customer service.
• Able to work well and maintain a positive attitude in high-pressure situations.
• You thrive working as part of team, pitching in wherever you’re needed.

Responsibilities

• Organize keys and documents by internal coding, and then again by Lot number.
• Actively communicate with many departments and customers for required documents.
• Process payments from successful bidders.
• Provide customers with information about auxiliary services.
• Ensure that superior customer service is always delivered to all customers.
• Support RB Unreserved Commitment to Safety: take personal responsibility for safety.
• Perform other duties as assigned.

Skills

In-person customer service

Computer proficiency

Customer service mindset

Team player

Calm under pressure

Job description

RB Global is seeking a Customer Service Representative to join our Yard Operations team in Justin, TX. The role focuses on delivering exceptional customer service, processing payments, and supporting sale-day activities.

You will collaborate with multiple departments to obtain documents and assist customers, while maintaining a positive, team-oriented attitude in a fast-paced environment. The position offers full benefits and growth opportunities.