Global Antenna Fleet TPM — End-to-End Operations

Amazon; Redmond (WA); Vor Ort; USD 149.000 - 201.000; Vollzeit

Zusammenfassung

Amazon Leo is seeking a Sr Technical Program Manager to own and scale the Antenna Fleet Operations programs across a globally distributed fleet. You will drive RMA, vendor coordination, and field logistics while turning fleet and ticket data into actionable dashboards using Grafana, SQL, and Excel.

You will collaborate with senior operations and systems engineers to translate field realities into scalable programs, with a focus on data-driven decision making and process improvement.

Qualifikationen

• 5+ years of program management or technical project management experience.
• Experience owning end-to-end programs to drive results.
• Experience with Excel, reporting tools, and large-scale data mining tools, such as Power BI, Python, SQL, or Tableau.
• Strong analytical skills, attention to detail, and effective communication abilities, including with senior leadership.

Aufgaben

• Build and maintain recurring reporting and dashboards for fleet health, ticket aging, MTTR, RMA cycle time, and campaign progress using Grafana, SQL, and Excel.
• Own vendor and partner coordination, tracking milestones and open items, driving issues to resolution.
• Own the RMA process end-to-end: returns, vendor repair, warranty claims, and closure.
• Coordinate logistics behind field work: equipment shipping, on-site scheduling with operators, keeping field visits unblocked.
• Maintain antenna fault remediation and maintenance tracking across a global fleet.
• Plan maintenance campaigns, software upgrades, and hardware retrofits with engineering, sequencing work across sites.
• Own the team’s program cadence: agendas, notes, action items, and follow-up to closure.
• Identify manual processes for automation and lead improvement efforts.

Kenntnisse

Program management

End-to-end ownership

Communication

Tools

Excel

Power BI

Python

SQL

Tableau

Jobbeschreibung

Amazon Leo is seeking a Sr Technical Program Manager to own and scale the Antenna Fleet Operations programs across a globally distributed fleet. You will drive RMA, vendor coordination, and field logistics while turning fleet and ticket data into actionable dashboards using Grafana, SQL, and Excel.

You will collaborate with senior operations and systems engineers to translate field realities into scalable programs, with a focus on data-driven decision making and process improvement.