Global Airport Customer Experience Agent

British Airways; Massachusetts; On-site; USD 23,000 - 32,000; Full time

Job summary

British Airways is hiring Customer Experience Agents at Worldwide Airports across the United States, Canada, South America, Bermuda & Mexico. You will greet customers, assist with check-in, boarding and arrivals, handle inquiries, and support premium customers in lounges.

The role requires flexible shifts in a fast-paced environment and a commitment to high standards of service. Ideal candidates have hospitality experience, strong communication skills, and the ability to stay composed under

Qualifications

• Experience in hospitality or customer service is desirable.
• Proficiency in spoken and written English; other languages are a bonus.

Responsibilities

• Greet and offer personalised service to all customers, ensuring a welcoming airport journey.
• Assist passengers with check-in, boarding, connections, and arrivals.
• Address queries and concerns, aiming for outstanding service.
• Perform basic ticketing, documentation, and baggage handling; lift bags up to 70 lbs when needed.
• Operate loading bridges and drive company vehicles with a valid license.

Skills

Customer service

Communication

English proficiency

Teamwork

Hospitality

Job description

British Airways is hiring Customer Experience Agents at Worldwide Airports across the United States, Canada, South America, Bermuda & Mexico. You will greet customers, assist with check-in, boarding and arrivals, handle inquiries, and support premium customers in lounges.

The role requires flexible shifts in a fast-paced environment and a commitment to high standards of service. Ideal candidates have hospitality experience, strong communication skills, and the ability to stay composed under