Airport Customer Experience Agent — Global Airline

Greatjob; Massachusetts; On-site; USD 23,000 - 32,000; Full time

Job summary

British Airways is seeking an Associate Customer Experience Agent for the Boston Logan International Airport. The role involves greeting customers, assisting with check-in and boarding, and delivering world‑class service across busy airport operations.

Candidates should have strong English communication, a hospitality mindset, and the ability to adapt to 24/7 shift coverage. Eligibility to work in the USA and the ability to obtain security clearance are required.

Qualifications

• Experience in a hospitality or customer service role is desirable.
• Proficiency in spoken and written English.
• Aged 18 or over and eligible to work in the USA.
• Ability to obtain security clearance.

Responsibilities

• Greet and offer personalised service to all British Airways and codeshare customers, ensuring a welcoming experience.
• Assist passengers with check-in, boarding, connections and arrivals.
• Address queries and concerns efficiently, aiming to exceed expectations.
• Basic ticketing, documentation and baggage handling as needed, including lifting bags up to 70 lbs.
• Operate loading bridges and drive company vehicles if licensed.
• Support premium customers at check-in and in lounges.
• Ensure safe, punctual departures and collaborate with the team.

Skills

Customer service

Communication

Hospitality

Multilingual (bonus)

Teamwork

Flexibility

Job description

British Airways is seeking an Associate Customer Experience Agent for the Boston Logan International Airport. The role involves greeting customers, assisting with check-in and boarding, and delivering world‑class service across busy airport operations.

Candidates should have strong English communication, a hospitality mindset, and the ability to adapt to 24/7 shift coverage. Eligibility to work in the USA and the ability to obtain security clearance are required.