Global Air Freight Solutions Architect

Aramex; Houston (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

Aramex is seeking an Air Freight Specialist to be the primary contact for air freight inquiries, maintaining strong client relationships and delivering tailored freight solutions. You will procure competitive rates, manage shipments end-to-end, and support the sales team in securing new business opportunities.

Ideal candidates have a Bachelor’s degree in business and 3–4 years in air freight forwarding, with experience negotiating rates and using CargoWise.

Qualifications

• Bachelor’s degree in business administration or a related field.
• 3-4 years of air freight forwarding experience.
• Proven experience in customer service and managing key business clients; negotiate rates with airlines.
• Familiarity with CargoWise is preferred.
• Proficiency in Word, Excel, and PowerPoint.

Responsibilities

• Provide comprehensive air freight solutions to clients, addressing their requirements and ensuring satisfaction.
• Cultivate and nurture strong client relationships to foster loyalty and retention.
• Assist clients in resolving claims, payment issues, or pending shipments promptly and efficiently.
• Oversee the lifecycle of air freight shipments from booking to delivery.
• Support the sales team by providing accurate quotes and following up on opportunities.
• Coordinate air freight logistics with internal stakeholders.
• Negotiate competitive rates with carriers, agents, and offices.
• Exceed freight targets for assigned customers through proactive management.
• Report operational failures to management and keep clients informed of delays or issues.
• Monitor P&L metrics and handle job invoicing.
• Prepare quotations and coordinate with local and international clients.
• Drive on-time delivery and improve service levels across trade lanes.
• Ensure accurate adoption of CargoWise and milestone status updates.

Skills

Customer service

Communication

Negotiation

Problem solving

Time management

Attention to detail

Education

Bachelor's degree in business administration or related field

Tools

CargoWise

Microsoft Office

Job description

Aramex is seeking an Air Freight Specialist to be the primary contact for air freight inquiries, maintaining strong client relationships and delivering tailored freight solutions. You will procure competitive rates, manage shipments end-to-end, and support the sales team in securing new business opportunities.

Ideal candidates have a Bachelor’s degree in business and 3–4 years in air freight forwarding, with experience negotiating rates and using CargoWise.