Global Accounts Operations Strategist

Hewlett Packard Enterprise; Northern (KY); Hybrid; USD 116,000 - 155,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Parental leave policy

Paid holidays

Flexible vacation and sick leave

Job summary

Hewlett Packard Enterprise, United States, seeks an Operational Account Manager to lead the operational relationship for large accounts, with global/regional reach. You will analyze performance, advise sales teams, and coordinate cross-functional initiatives to meet customer requirements.

In this senior role you will mentor peers, represent customer needs, drive process improvements, and present performance reviews to executives.

Qualifications

• First-level university degree or equivalent; advanced degree preferred.
• Typically 6-10 years of related experience, 2-4 years supporting global/regional accounts.
• Project management experience preferred.

Responsibilities

• Manages the operational business relationship of large accounts, often with global/regional reach.
• Plans and leads business analyses and provides recommendations to sales teams and business units.
• Acts as a point of escalation and collaborates with other functions to drive resolution of high-complexity operational issues.
• Represents customer/partner needs and provides business requirements to projects of high complexity.
• Prepares and runs operational performance reviews with the customer/partner and drives improvement plans.
• Consults and advises on operational matters to internal clients up to the Director level.
• Proactively communicates operational process changes to customers/partners and drives implementation.

Skills

Operational leadership

Customer relationships

Communication skills

Project management

English proficiency

Analytical thinking

Education

First-level university degree or equivalent

Advanced university degree preferred

Tools

Microsoft Office

Excel

PowerPoint

Word

Job description

Hewlett Packard Enterprise, United States, seeks an Operational Account Manager to lead the operational relationship for large accounts, with global/regional reach. You will analyze performance, advise sales teams, and coordinate cross-functional initiatives to meet customer requirements.

In this senior role you will mentor peers, represent customer needs, drive process improvements, and present performance reviews to executives.