Global Accounts Coordinator - Remote Operations & Support

ConferenceDirect; Folsom (CA); Remoto; USD 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

ConferenceDirect is seeking a Global Account Coordinator to support a large, global strategic meeting management program. This remote-based role partners with Global Account leaders, hotels, and internal teams to drive sourcing, contracting, financial reconciliation, reporting, and customer engagement initiatives.

The ideal candidate is organized, detail-oriented, tech-savvy, and eager to deliver exceptional meeting requester experiences while upholding ConferenceDirect's commitment to

Competenze

• Attention to detail and organizational skills.
• Strong verbal and written communication abilities.
• Ability to manage multiple priorities in a fast-paced, remote environment.
• Demonstrated problem-solving and critical-thinking skills.
• Strong customer service orientation and relationship management capabilities.
• Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
• Experience with CRM systems, sourcing technology, and meetings management platforms preferred.
• Authorized to work in the United States.

Mansioni

• Provide administrative and operational support to a remote-based Global Account team.
• Serve as a primary liaison between field teams, meeting requestors, suppliers, and ConferenceDirect corporate support functions.
• Support strategic meeting requestor programs by ensuring timely and accurate execution of sourcing, contracting, and operational activities.
• Respond promptly to inquiries from meeting requestors, hotels, and suppliers while maintaining exceptional customer service standards.
• Collaborate with team members to deliver seamless support throughout the event lifecycle.
• Manage and maintain ConferenceDirect office systems and operational workflows.
• Process monthly bookings, monitor booking activity, and support month-end close procedures for executed agreements.
• Review, track, and process customer contracts in accordance with customer policies and meeting requestor requirements.
• Maintain accurate booking records, contract documentation, and meeting requestor account information.
• Assist with contract collection, storage, and compliance management.
• Partner with hotel contacts and suppliers to obtain event history, room block performance data, master billing information, and executed agreements.
• Support supplier engagement efforts to strengthen ConferenceDirect's industry partnerships.
• Facilitate communication between meeting requestors, hotels, and account teams to resolve operational issues and enhance service delivery.
• Manage supplier documentation and support invoice reconciliation processes.
• Support venue billing processes in partnership with the Accounting team.
• Assist with invoice auditing, billing reconciliation, and financial reporting activities.
• Oversee customer loyalty points programs
• Monitor project timelines and proactively follow up on outstanding deliverables.
• Support monthly account reporting and operational performance tracking.
• Manage and support the Simple Meeting Solution platform, including user support, hotel engagement, and process optimization initiatives.
• Identify opportunities to improve workflows, enhance efficiencies, and standardize best practices.
• Maintain accurate CRM and meeting requestor database records.
• Utilize technology and data to support visibility, reporting, and informed decision-making.
• Coordinate customer satisfaction survey programs and reporting analytics.
• Monitor meeting requestor feedback and support continuous improvement initiatives.
• Assist with special projects, strategic initiatives, and departmental priorities as assigned.
• Contribute to a culture of service excellence, collaboration, and accountability.
• Other duties as assigned

Conoscenze

Attention to detail

Communications

Multitasking

Problem solving

Customer service

Team collaboration

Analytical skills

Remote work

Formazione

Bachelor's degree preferred or equivalent experience

Strumenti

Microsoft Office Suite

CRM systems

Sourcing technology

Meetings management platforms

Excel

Descrizione del lavoro

ConferenceDirect is seeking a Global Account Coordinator to support a large, global strategic meeting management program. This remote-based role partners with Global Account leaders, hotels, and internal teams to drive sourcing, contracting, financial reconciliation, reporting, and customer engagement initiatives.

The ideal candidate is organized, detail-oriented, tech-savvy, and eager to deliver exceptional meeting requester experiences while upholding ConferenceDirect's commitment to