Global Account Manager - Freight & Logistics

Estes Forwarding Worldwide; Richmond (VA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Health insurance

Disability insurance

Life insurance

Referral bonus

Job summary

Estes Forwarding Worldwide is seeking an Account Manager to oversee North American and International client relationships. You will coordinate onboarding, manage daily issues, and work with Sales and Operations to deliver superior service.

The role requires 2–3 years of relevant experience, strong communication, and the ability to travel up to 40%. A Bachelor’s degree is required and EFW offers a comprehensive benefits package.

Qualifications

• Requires a Bachelor’s degree or equivalent.
• 2–3 years of industry experience preferred.
• Periodic travel up to 40% is required.

Responsibilities

• Maintain day-to-day relationship with clients and Global Managers to ensure satisfaction.
• Coordinate support for clients, onboarding of new accounts, and client strategy execution.
• Monitor KPIs, report on client performance, and pursue continuous improvement with internal teams.

Skills

Client relationship management

Account management

Problem solving

Sales collaboration

Communication

Travel readiness

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Estes Forwarding Worldwide is seeking an Account Manager to oversee North American and International client relationships. You will coordinate onboarding, manage daily issues, and work with Sales and Operations to deliver superior service.

The role requires 2–3 years of relevant experience, strong communication, and the ability to travel up to 40%. A Bachelor’s degree is required and EFW offers a comprehensive benefits package.