Global Account Manager: Cross-Functional Programs Lead

AIG; Jeffersonville (IN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Total Rewards Program

In-office collaboration

Job summary

AIG is seeking a Global Account Manager to support strategic initiatives across the global account portfolio. The role reports to the AVP and involves coordinating across legal, underwriting, claims, finance, product, and IT to deliver executable plans.

The position requires 3-5 years in account management or related roles, strong organization, and independent working abilities. In-office collaboration is valued to support client-focused outcomes and cross-functional alignment.

Qualifications

• 3-5 years of experience in account management, operations, program delivery, or similar roles within complex environments.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Ability to operate independently and drive progress without constant direction.
• Strong communication and problem-solving skills.
• Experience in insurance, warranty, or service contract programs is preferred.
• Experience supporting global or multi-market initiatives is preferred.

Responsibilities

• Partner directly with the Global Account Manager to support execution of key account initiatives, including program launches, customer experience, expansions, and operational changes across multiple markets.
• Translate business development strategies and client commitments into clear action plans with defined owners, timelines, and dependencies.
• Track progress, identify risks, and proactively drive resolution of issues.
• Have a strong understanding of the different regulatory market requirements.
• Experience building business cases, summaries, and structured reporting.
• Serve as the central point of coordination across legal, underwriting, claims, finance, product, and IT to align on priorities and deliverables.
• Ensure teams are coordinated and informed, with clear expectations and timelines.
• Escalate and help resolve blockers impacting delivery.
• Communicate with client counterparts to maintain alignment on timing and deliverables.

Skills

Account management

Operations

Program delivery

Organizational skills

Communication

Job description

AIG is seeking a Global Account Manager to support strategic initiatives across the global account portfolio. The role reports to the AVP and involves coordinating across legal, underwriting, claims, finance, product, and IT to deliver executable plans.

The position requires 3-5 years in account management or related roles, strong organization, and independent working abilities. In-office collaboration is valued to support client-focused outcomes and cross-functional alignment.