Global Multinational Client Executive

Aig Inc; Chicago, Northern (IL, KY); Hybrid; USD 85,000 - 112,000; Full time

Job summary

AIG in Chicago is seeking a Multinational Client Executive to oversee the delivery of assigned multinational programs, coordinating with product underwriters, distribution, and clients to ensure a compliant, timely service.

You will serve as the senior external service contact, drive program performance, manage SLAs, and provide multinational subject-matter expertise to internal teams while ensuring accurate local policy and invoice documentation.

Qualifications

• 5+ years commercial insurance experience, preferably client servicing (broker or company background).
• Strong technical knowledge of complex multinational programs, including reinsurance structures, with experience of the multinational environment and processes.
• Client focused with experience working with multinational corporations and dealing with senior client personnel / risk managers.
• Strong written & verbal communication and interpersonal skills.
• Highly motivated and ability to work autonomously and on own initiative.
• Ability to handle multiple priorities, delegate effectively and meet tight deadlines / SLAs.
• Ability to clearly articulate ideas and influence outcomes.
• Ability to motivate others to achieve common goal; proven record of being a team player.
• Collaborative with the ability to build strong relationships with key internal and external stakeholders.
• Ability to identify operational improvements and gain technical knowledge / experience to carry out those improvements.
• Computer literacy required: IT packages, MS Outlook, Excel, Word.

Responsibilities

• Manage and oversee all aspects of the multinational service delivery for the assigned portfolio and be accountable for the multinational client experience.
• Coordinate communication and project management across internal and external stakeholders throughout the program lifecycle.
• Provide direction and guidance across Multinational Business Model and AIG.
• Network to ensure appropriate design and effective delivery and service of assigned multinational programs.
• Lead multinational service delivery with timely issuance of local policy and invoice documentation and meet SLAs.
• Partner with Product Underwriters to manage facultative reinsurance panel approvals and documentation.
• Engage with multinational claims to develop bulletins/protocols and support program inquiries.
• Draft legal documentation for loss sensitive programs and obtain approval from AIG legal counsel.
• Monitor performance and escalate to meet all Multinational SLAs.
• Provide regular updates to broker or client on program performance until implementation.
• Coordinate Multinational client/program stewardship meetings with distribution and underwriting.
• Provide subject matter expertise and escalate as needed for multinational design and territorial information.

Skills

Commercial insurance experience

Client servicing

Strong written & verbal communication

Collaboration

Time management

Tools

MS Outlook

Excel

Word

Job description

AIG in Chicago is seeking a Multinational Client Executive to oversee the delivery of assigned multinational programs, coordinating with product underwriters, distribution, and clients to ensure a compliant, timely service.

You will serve as the senior external service contact, drive program performance, manage SLAs, and provide multinational subject-matter expertise to internal teams while ensuring accurate local policy and invoice documentation.