Global Account Manager

National Union Fire Insurance Company of Pittsburgh, Pa.; Jeffersonville (IN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Total Rewards Program

In-office collaboration

Job summary

AIG is seeking a Global Account Manager to support delivery of strategic initiatives across a global account portfolio. You will coordinate across legal, underwriting, claims, finance, product, and IT to translate client commitments into executable plans in multiple markets.

You will help structure timelines, track KPIs, and prepare updates for internal and client-facing stakeholders. The role emphasizes in-office collaboration and a robust Total Rewards program.

Qualifications

• 3-5 years of experience in account management, operations, program delivery, or similar roles within complex environments.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Ability to operate independently and drive progress without constant direction.
• Strong communication and problem-solving skills.
• Experience in insurance, warranty, or service contract programs is preferred.
• Experience supporting global or multi-market initiatives is preferred.

Responsibilities

• Partner directly with the Global Account Manager to support execution of key account initiatives, including program launches, customer experience, expansions, and operational changes across multiple markets.
• Translate business development strategies and client commitments into clear action plans with defined owners, timelines, and dependencies.
• Track progress, identify risks, and proactively drive resolution of issues.
• Serve as the central point of coordination across legal, underwriting, claims, finance, product, and IT to align on priorities and deliverables.
• Ensure teams are coordinated and informed, with clear expectations and timelines.
• Escalate and help resolve blockers impacting delivery.
• Communicate with client counterparts to maintain alignment on timing and deliverables.

Skills

Account management

Operations

Program delivery

Communication

Problem-solving

Multi-market experience

Insurance industry knowledge

Job description

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Global Account Manager to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. The Global Account Manager is responsible for supporting the delivery of strategic initiatives across the global account portfolio. Reporting to the AVP, Global Account Manager, this role is responsible for meeting our client commitments, managing key components of new program launches, and supporting growth initiatives. This role sits within account management but operates across functions, driving alignment, accountability, and progress across complex, multi-stakeholder initiatives. This role ensures that strategic priorities and client commitments are translated into clear, executable plans and delivered successfully across the organization. We are seeking an individual who can operate independently, bring structure to ambiguity, and effectively coordinate across teams, while also developing the materials and analysis needed to support decision-making.

How You Will Create an Impact

• Partner directly with the Global Account Manager to support execution of key account initiatives, including program launches, customer experience, expansions, and operational changes across multiple markets
• Translate business development strategies and client commitments into clear action plans with defined owners, timelines, and dependencies
• Track progress, identify risks, and proactively drive resolution of issues
• Have a strong understanding of the different regulatory market requirements
• Experience building business cases, summaries, and structured reporting
• Serve as the central point of coordination across legal, underwriting, claims, finance, product, and IT to align on priorities and deliverables
• Ensure teams are coordinated and informed, with clear expectations and timelines
• Escalate and help resolve blockers impacting delivery
• Communicate with client counterparts to maintain alignment on timing and deliverables
• Bring structure to how initiatives are tracked and executed across the account (timelines, trackers, dependencies)
• Maintain documentation and working files to support transparency and continuity across initiatives
• Identify opportunities to improve processes and ways of working
• Learn pricing and P&Ls to ensure track efficiencies and measure post launch success
• Support preparation for internal and client-facing updates, including QBRs and executive readouts
• Track KPIs and understand how we measure success across our different programs

What You’ll Need to Succeed

• 3-5 years of experience in account management, operations, program delivery, or similar roles within complex environments
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Ability to operate independently and drive progress without constant direction
• Strong communication and problem-solving skills
• Experience in insurance, warranty, or service contract programs is preferred
• Experience supporting global or multi-market initiatives is preferred

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail].

Functional Area: SM - Sales & Marketing National Union Fire Insurance Company of Pittsburgh, Pa. As a global risk leader with deep industry expertise and innovative solutions to smartly manage risk, AIG enables our clients’ growth in ways they never thought possible. We also do the same for our colleagues, because we know our people are our greatest strength – the source of every insight, every idea and every innovation. When we're working as one team to do what's right for our colleagues and our communities, we can achieve excellence together. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs. Join our Talent Community. Additional information about AIG can be found at www.aig.com | YouTube | Instagram| LinkedIn.