Global Account Director: Strategy, Growth & Leadership

JLL; Redwood City (CA); On-site; USD 220,000 - 240,000; Full time

Benefits offered by this job

401(k) plan with matching company

Comprehensive Medical, Dental & Vision

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Early access to earned wages through a

Job summary

JLL is seeking an Account Director in Redwood City, CA to lead a global account plan and deliver exceptional client service. This executive role focuses on aligning global initiatives with governance, driving revenue growth, and building trusted advisor relationships across key stakeholders.

You will oversee delivery of global programs, elevate employee experience, and manage budgets while developing career plans for direct reports in a large, matrixed organization.

Qualifications

• Seasoned leader with 10+ years of Facility Management and Commercial Real Estate executive leadership experience.
• Proven results with driving global employee experience programs.
• Proven capabilities in developing outsourced Integrated Facility Management solutions for global, Fortune 500 companies.
• Extensive experience hiring, training, and retaining large teams (100+) of talent in a client service environment (preferably outsourced).
• Has proactively managed a budget.
• Bachelor's degree with a broad range of business experience; MBA or post-graduate studies preferred

Responsibilities

• Exceeding Client Expectations
• Create the vision of the account plan ensuring alignment of global initiatives and governance, driving high quality results to help secure a future with no-bid contract renewals
• Drive account growth globally by articulating value proposition and ensuring expansion of services provided
• Develop outstanding trusted advisor relationships with key stakeholders by soliciting feedback and excelling at world-class client service delivery
• Oversee delivery of global programs, with a particular focus on initiative related to elevating employee experience
• Establish Standard Operating Procedures (SOPs) for the Account
• Building High Performance Teams
• Ensure highest qualified candidate is hired for all roles on the account
• Build actionable and measurable career development plans for all direct reports
• Advance the firm's diversity and inclusion priorities with planful and focused talent planning
• Achieving Financial Results and Controlling firm revenue growth
• Present a global annual account plan which includes key objectives, client satisfaction results, summary of value-add activities, and outlines targeted expansion plans
• Proactively manage to the account budget and identify opportunities to generate additional revenue on the account
• Mitigate risk for the firm by ensuring A/R is maintained below 60 days payable

Skills

Executive leadership

Account management

Facility management

Team leadership

Budget management

Global programs

Education

Bachelor's degree

MBA or similar

Job description

JLL is seeking an Account Director in Redwood City, CA to lead a global account plan and deliver exceptional client service. This executive role focuses on aligning global initiatives with governance, driving revenue growth, and building trusted advisor relationships across key stakeholders.

You will oversee delivery of global programs, elevate employee experience, and manage budgets while developing career plans for direct reports in a large, matrixed organization.