Global 24x7 Network Escalation Engineer

Eze Castle Integration, Inc.; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

ECI, a global provider of managed services, cybersecurity, and business transformation for financial services organizations, seeks a Senior Network Engineer for an onsite role. You will work within a global follow-the-sun team to manage client network infrastructure as part of an integrated, proactive service spanning observability and operations through architecture and resiliency.

In this role, you will resolve complex incidents, deliver network changes, investigate recurring problems, and

Responsibilities

• Resolve complex routing, switching, wireless, firewall, VPN, certificate, and performance issues within approved standards; escal…
• Investigate recurring incidents, document root cause findings and corrective actions, and coordinate with technical teams, vendors, and carriers to deliver lasting fixes.
• Provide accurate impact, recovery, and remediation updates to incident coordinators and client-facing teams, supporting clear communication without owning the wider incident or client relationship.
• Validate network assessments and automated findings against technical evidence, prioritize compliance, vulnerability, and lifecycle risks, and track remediation.

Job description

ECI, a global provider of managed services, cybersecurity, and business transformation for financial services organizations, seeks a Senior Network Engineer for an onsite role. You will work within a global follow-the-sun team to manage client network infrastructure as part of an integrated, proactive service spanning observability and operations through architecture and resiliency.

In this role, you will resolve complex incidents, deliver network changes, investigate recurring problems, and