Senior Network Escalation Engineer

Eze Castle Integration, Inc.; New York (NY); Sur place; USD 120 000 - 160 000; Plein temps

Résumé du poste

ECI, a global provider of managed services, cybersecurity, and business transformation for financial services organizations, seeks a Senior Network Engineer for an onsite role. You will work within a global follow-the-sun team to manage client network infrastructure as part of an integrated, proactive service spanning observability and operations through architecture and resiliency.

In this role, you will resolve complex incidents, deliver network changes, investigate recurring problems, and

Responsabilités

• Resolve complex routing, switching, wireless, firewall, VPN, certificate, and performance issues within approved standards; escal…
• Investigate recurring incidents, document root cause findings and corrective actions, and coordinate with technical teams, vendors, and carriers to deliver lasting fixes.
• Provide accurate impact, recovery, and remediation updates to incident coordinators and client-facing teams, supporting clear communication without owning the wider incident or client relationship.
• Validate network assessments and automated findings against technical evidence, prioritize compliance, vulnerability, and lifecycle risks, and track remediation.

Description du poste

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering ouremployees around the world.

Position Summary

As a Senior Network Engineer at ECI, you will work within a global team managing client network infrastructure as part of an integrated, proactive service spanning observability and operations through architecture and resiliency. You will resolve complex incidents, deliver network changes, investigate recurring problems, and improve reliability through automation, assessment, and knowledge sharing. Working with engineering, architecture, security, and service teams, you will help prevent issues, strengthen operational readiness, and enable colleagues to handle routine work safely.

This is an onsite role within a global, follow-the-sun team providing 24x7 coverage. Working days and hours vary by location and assigned rotation, with some flexibility required to support coordinated global coverage.

Position Responsibilities

Support global service coverage with clear handoffs documenting client impact, diagnostic evidence, next actions, and ownership.

• Resolve complex routing, switching, wireless, firewall, VPN, certificate, and performance issues within approved standards; escal…

• Investigate recurring incidents, document root cause findings and corrective actions, and coordinate with technical teams, vendors, and carriers to deliver lasting fixes.

• Provide accurate impact, recovery, and remediation updates to incident coordinators and client-facing teams, supporting clear communication without owning the wider incident or client relationship.

• Validate network assessments and automated findings against technical evidence, prioritize compliance, vulnerability, and lifecycle risks, and track remediation.