Gift Shop Sales Associate

Skamania Lodge; Stevenson (WA); On-site; USD 23,000 - 25,000; Full time

Job summary

Pyramid Global Hospitality, a leading hospitality management company, invites you to join Skamania Lodge as a Gift Shop Associate. Greet guests, assist with purchases, and provide accurate information about resort facilities and local attractions, while maintaining friendly, professional service on a busy resort floor.

You’ll manage transactions with the POS, track stock, restock displays, and support in-room amenities and guest classes as needed.

Qualifications

• Minimum of six months job-related experience.
• Ability to obtain a Food Handler Card.
• Ability to obtain a MAST Alcohol Serving Permit.
• Must be able to work Weekends and Holidays.

Responsibilities

• Greet customers in a friendly, helpful, and professional manner.
• Assist customers with purchases and suggest complementary items.
• Provide accurate directions and information about resort facilities and amenities.
• Demonstrate knowledge of local Columbia River Gorge area activities and dining options.
• Open and close the gift shop following established procedures.
• Check daily communication logs and enter new information accurately.
• Answer incoming calls and process guest order requests efficiently.
• Handle cash transactions, maintain a cash bank, and perform drops and change requests.
• Process credit card, room charge, and gift card transactions with proper authorization.
• Accurately record purchases in the point-of-sale (POS) system.
• Monitor stock levels and list items on the reorder board as needed.
• Receive, price, and record merchandise per inventory and order guidelines.
• Track and maintain accurate counts of backstock items brought to the sales floor.
• Participate in quarterly inventory counts.
• Clean, reset, and restock displays to maintain a visually appealing sales floor.
• Assist in guest-facing classes and workshops as needed.
• Assemble gift baskets and in-room amenities per daily orders and preparation guidelines.
• Coordinate with other departments to prepare in-room collateral and maintain par levels.
• Deliver amenities and special orders to guest rooms across the resort property.

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

#PGH-SKL

About Our Property

Skamania Lodge is a Pacific Northwest resort set on 175 acres, featuring treehouses, glamping, golf, ziplining, a spa, and multiple restaurants. With over 22,000 sq. ft. of event space, it’s a premier destination for retreats, conferences, and celebrations.

What You Will Have An Opportunity To Do

• Greet customers in a friendly, helpful, and professional manner
• Assist customers with purchases and suggest complementary items
• Provide accurate directions and information about resort facilities and amenities
• Demonstrate knowledge of local Columbia River Gorge area activities and dining options
• Open and close the gift shop following established procedures
• Check daily communication logs and enter new information accurately
• Answer incoming calls and process guest order requests efficiently
• Handle cash transactions, maintain a cash bank, and perform drops and change requests
• Process credit card, room charge, and gift card transactions with proper authorization
• Accurately record purchases in the point-of-sale (POS) system
• Monitor stock levels and list items on the reorder board as needed
• Receive, price, and record merchandise per inventory and order guidelines
• Track and maintain accurate counts of backstock items brought to the sales floor
• Participate in quarterly inventory counts
• Clean, reset, and restock displays to maintain a visually appealing sales floor
• Assist in guest-facing classes and workshops as needed
• Assemble gift baskets and in-room amenities per daily orders and preparation guidelines
• Coordinate with other departments to prepare in-room collateral and maintain par levels
• Deliver amenities and special orders to guest rooms across the resort property

What are we looking for?

• Minimum of six months job-related experience.
• Ability to obtain a Food Handler Card
• Ability to obtain a MAST Alcohol Serving Permit
• Must be able to work Weekends and Holidays

Full Benefits and Perks

Full Benefits and Perks listed at Skamania.com/careers

#ZR80

Compensation

$17.13

$17.13

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.