Room Service Server

BENCHMARK; Stevenson (WA); On-site; USD 23,000 - 32,000; Full time

Job summary

Pyramid Global Hospitality is hiring at Skamania Lodge in the Pacific Northwest. As a room service attendant, you will prepare orders for delivery, collect payment, and ensure timely service to guests in rooms, tree houses, and glamping cabins.

Requirements include WA Mast Certification, WA Food Handlers Certification, a valid driver's license, and at least one year in a customer service role in food service.

Qualifications

• WA Mast Certification is required.
• WA Food Handlers Certification is required.
• Valid Driver's License is required.
• Candidate must be 18 years of age or older.
• At least 1 year of customer service experience in food service is required.

Responsibilities

• Prepare room service orders for delivery to guests' rooms by recording details in an electronic system or on a receipt.
• Collect payment for room service orders at time of delivery.
• Deliver room service orders to guests' rooms.
• Deliver room service to Tree Houses, glamping setups, cabins and other accommodations.
• Manage removal of dirty dishes from room service orders to the dish pit.
• Take guest orders over the phone and enter them into the system.
• Operate golf cart to service Tree Houses, Cabins and Glamping areas.

Skills

WA Mast Certification

WA Food Handlers Certification

Driver's License

18 Years of age

Customer service in food service

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Skamania Lodge is a Pacific Northwest resort set on 175 acres, featuring treehouses, glamping, golf, ziplining, a spa, and multiple restaurants. With over 22,000 sq. ft. of event space, it’s a premier destination for retreats, conferences, and celebrations. #PGH-SKL

What you will have an opportunity to do:

• Preparing room service orders for delivery to guests’ rooms by recording order details in an electronic system or writing them on a receipt
• Collecting payment for room service orders from guests upon delivery of food and beverages
• Delivering room service orders to guests in their rooms.
• Delivering room service to Tree Houses.
• Glamping and cabins.
• Bringing dirty dishes from room service orders and bringing them to dish pit.
• Taking guest orders over the phone and entering them into an electronic system.
• Drive Golf Cart to Woodland Area Serving Tree Houses, Cabins and Glamping

What are we looking for?

• WA Mast Certification
• WA Food Handlers Certification
• Drivers License
• 18 Years of age or older
• At least one year of previous experience in customer service role in food service.
• Ability to work mornings, evenings, weekends and holidays is highly desired
• Full benefits and perks list at skamania.com/careers
• Compensation: $17.13 +Tips! - $17.13 +Tips!

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.