Banquet Server

Skamania Lodge; Stevenson (WA); On-site; USD 2,360,000 - 2,617,000; Full time

Job summary

Skamania Lodge, a Pacific Northwest resort on 175 acres with treehouses, glamping, golf, and a spa, is seeking a hospitality associate to provide exceptional guest service on-site in Stevenson, Washington. The role involves greeting guests, serving courses, managing side duties, and maintaining cleanliness across function spaces.

The position requires knowledge of hotel services and local attractions, the ability to respond quickly to guest needs, and a flexible schedule including evenings,

Qualifications

• Washington State Food Handler Card or ability to obtain.
• MAST certification or ability to obtain.
• Previous food service or hospitality experience preferred.
• Valid driver’s license preferred.

Responsibilities

• Maintain knowledge of departmental policies and service standards.
• Anticipate guest needs and respond promptly.
• Maintain positive guest relations at all times.
• Be familiar with hotel services and local attractions to answer inquiries.
• Resolve guest complaints to ensure satisfaction.
• Monitor cleanliness and organization of assigned areas.
• Abide by state liquor regulations, including restrictions on minors and intoxicated individuals.
• Complete pre-function side work and closing duties.
• Greet guests and assist with seating at tables.
• Serve food and non-alcoholic beverages per function requirements.
• Clear courses and remove tabletop items as required.
• Set up, monitor, and replenish coffee breaks and buffet tables as needed.

Skills

Guest service

Communication

Time management

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

Skamania Lodge is a Pacific Northwest resort set on 175 acres, featuring treehouses, glamping, golf, ziplining, a spa, and multiple restaurants. With over 22,000 sq. ft. of event space, it’s a premier destination for retreats, conferences, and celebrations.

#PGH-SKL

What You Will Have An Opportunity To Do

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Always maintain positive guest relations.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving.
• Complete pre-function side work.
• Greet guests as they arrive and assist them with seating at tables.
• Serve all food courses and non-alcoholic beverage items to the guest in accordance with function requirements.
• Clear each course following procedures.
• Remove all tabletop items, linen and equipment from the function room as designated by function requirements.
• Set up, monitor, refresh and breakdown coffee breaks, receptions, and buffet tables for specified functions according to group requirements.
• Complete closing side duties.

View benefits and perks at skamania.com/careers

What are we looking for?

• Current or ability to obtain a Washington State Food Handler Card.
• Current or ability to obtain M.A.S.T. certification.
• Valid driver’s license preferred.
• Previous food service or hospitality experience preferred.
• A flexible schedule that can work evenings, weekends, and holidays.

#ZR80

Compensation

$17.13 +Tips

$19.00 +Tips

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.