Resort Gift Shop Associate: Guest Service & Sales

Skamania Lodge; Stevenson (WA); On-site; USD 23,000 - 25,000; Full time

Job summary

Pyramid Global Hospitality, a leading hospitality management company, invites you to join Skamania Lodge as a Gift Shop Associate. Greet guests, assist with purchases, and provide accurate information about resort facilities and local attractions, while maintaining friendly, professional service on a busy resort floor.

You’ll manage transactions with the POS, track stock, restock displays, and support in-room amenities and guest classes as needed.

Qualifications

• Minimum of six months job-related experience.
• Ability to obtain a Food Handler Card.
• Ability to obtain a MAST Alcohol Serving Permit.
• Must be able to work Weekends and Holidays.

Responsibilities

• Greet customers in a friendly, helpful, and professional manner.
• Assist customers with purchases and suggest complementary items.
• Provide accurate directions and information about resort facilities and amenities.
• Demonstrate knowledge of local Columbia River Gorge area activities and dining options.
• Open and close the gift shop following established procedures.
• Check daily communication logs and enter new information accurately.
• Answer incoming calls and process guest order requests efficiently.
• Handle cash transactions, maintain a cash bank, and perform drops and change requests.
• Process credit card, room charge, and gift card transactions with proper authorization.
• Accurately record purchases in the point-of-sale (POS) system.
• Monitor stock levels and list items on the reorder board as needed.
• Receive, price, and record merchandise per inventory and order guidelines.
• Track and maintain accurate counts of backstock items brought to the sales floor.
• Participate in quarterly inventory counts.
• Clean, reset, and restock displays to maintain a visually appealing sales floor.
• Assist in guest-facing classes and workshops as needed.
• Assemble gift baskets and in-room amenities per daily orders and preparation guidelines.
• Coordinate with other departments to prepare in-room collateral and maintain par levels.
• Deliver amenities and special orders to guest rooms across the resort property.

Job description

Pyramid Global Hospitality, a leading hospitality management company, invites you to join Skamania Lodge as a Gift Shop Associate. Greet guests, assist with purchases, and provide accurate information about resort facilities and local attractions, while maintaining friendly, professional service on a busy resort floor.

You’ll manage transactions with the POS, track stock, restock displays, and support in-room amenities and guest classes as needed.