Gift Shop Manager: Elevate Patient Experience & Retail

hhccareers; Norwich (CT); On-site; USD 65,000 - 90,000; Full time

Job summary

Hartford HealthCare's Backus Hospital Gift Shop & Boutique seeks an experienced manager to oversee operations, purchasing, displays, sales, inventory control, training, and supervising volunteers.

You will create and analyze periodic sales reports, handle daily receipts, maintain accurate financial records, and promote positive customer relations by applying HHC leadership principles, contributing to the hospital's community presence in eastern Connecticut.

Qualifications

• Minimum of five years in buying, merchandise and retail sales; eight years of experience preferred.
• Active participant in vendor buying programs.
• Excellent interpersonal skills and strong customer service orientation.

Responsibilities

• Manage and operate the Backus Hospital Gift Shop & Boutique.
• Order, display, and sell merchandise; manage inventory.
• Train and supervise volunteers; prepare sales reports and maintain records.
• Handle daily receipts and ensure accurate financial records.
• Promote positive customer relations using HHC leadership behaviors.

Skills

Interpersonal skills

Customer service

Reading/writing instructions

Organization & teamwork

Discretion & judgment

Problem solving

Office equipment

Education

High school diploma or equivalent

Associate's degree preferred

Job description

Hartford HealthCare's Backus Hospital Gift Shop & Boutique seeks an experienced manager to oversee operations, purchasing, displays, sales, inventory control, training, and supervising volunteers.

You will create and analyze periodic sales reports, handle daily receipts, maintain accurate financial records, and promote positive customer relations by applying HHC leadership principles, contributing to the hospital's community presence in eastern Connecticut.