Hospital Gift Shop Lead — Elevate Customer Experience

Lori's Gifts, Inc.; Dallas (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

Commuter Benefits

Generous Employee Discounts

Job summary

Lori’s Gifts, a hospital gift shop, is seeking an Assistant Store Manager to lead a compassionate retail team and ensure guest experiences reflect integrity, empathy, and excellence.

You will help with scheduling, training, and coaching, while maintaining merchandising standards and handling POS transactions in a hospital setting. Flexibility to work evenings and weekends is required.

Qualifications

• High school diploma or GED.
• 1 year of experience in retail, hospitality, or customer service.
• Leadership or supervisory experience preferred.
• Ability to lift up to 30 lbs and stand for extended periods.
• Regular and predictable attendance is essential.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional customer service with warmth and attentiveness.
• Maintain merchandising standards and support sales growth.
• Monitor inventory levels and communicate restocking needs.
• Follow visual merchandising and promotional guidelines.
• Uphold operational procedures and company policies.
• Process transactions using POS systems; may handle bank deposits.
• Assist in scheduling, training, and coaching team members.
• Independently open and close the store.
• Perform other duties as assigned.

Skills

Leadership

Customer service

Merchandising

POS systems

Scheduling & training

Education

High school diploma or GED

Job description

Lori’s Gifts, a hospital gift shop, is seeking an Assistant Store Manager to lead a compassionate retail team and ensure guest experiences reflect integrity, empathy, and excellence.

You will help with scheduling, training, and coaching, while maintaining merchandising standards and handling POS transactions in a hospital setting. Flexibility to work evenings and weekends is required.