Giant Voice Technician

Leader Communications Inc; San Angelo (TX); On-site; USD 52,000 - 78,000; Full time

Job summary

Leader Communications Inc. seeks a Giant Voice Technician to provide operations and maintenance support for Giant Voice system hardware, software, and infrastructure at Goodfellow Air Force Base in San Angelo, TX.

The role requires performing routine maintenance, troubleshooting, configuring, testing, and documenting system changes with emphasis on safety and compliance with NEC and OSHA standards. Candidates must have at least three years of related experience and OEM certifications, and be a

Qualifications

• Minimum three (3) years related experience supporting similar systems and hardware.
• Related OEM manufacturers certifications.
• U.S. Citizenship with ability to pass a background check and obtain a CAC.

Responsibilities

• Perform routine and preventative maintenance as scheduled per manufacturer and organizational policies and procedures.
• Accomplish troubleshooting, repair, replacement, updates, changes, and configuration of hardware, software, and infrastructure to support organizational changes, requests, issue resolution, and emerging technologies per policies and processes.
• Program, configure, test, and validate system changes per organizational policies/procedures, requests, and to resolve issues and ensure compliance
• Update and maintain all logs, records, and associated technical documentation, to include all related system and data updates.
• Provide support for installations, modifications, and other projects as assigned.

Skills

Giant Voice system

Hardware & software configuration

Troubleshooting

Telecommunications cabling

Documentation

Customer focus

Education

OEM certifications

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Giant Voice Technician

Full Time Technicians Goodfellow Air Force Base, TX, San Angelo, TX, US

Position Summary

LCI is seeking a Giant Voice Technician to provide operations and maintenance support for Giant Voice system hardware, software, and infrastructure.

Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance.

Duties & Responsibilities

• Perform routine and preventative maintenance as scheduled per manufacturer and organizational policies and procedures.
• Accomplish troubleshooting, repair, replacement, updates, changes, and configuration of hardware, software, and infrastructure to support organizational changes, requests, issue resolution, and emerging technologies per policies and processes.
• Program, configure, test, and validate system changes per organizational policies/procedures, requests, and to resolve issues and ensure compliance
• Update and maintain all logs, records, and associated technical documentation, to include all related system and data updates.
• Provide support for installations, modifications, and other projects as assigned.

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor

Education & Experience Requirements

• Minimum three (3) years related experience supporting similar systems and hardware
• Related OEM manufacturers certifications.
• Federal agency organization support experience preferred
• U.S. Citizenship with ability to pass a background check and obtain a Common Access Card (CAC).

Skill & Certification Requirements

• Giant Voice system, hardware, software, and infrastructure programming, configuration, and support
• Technical documentation and drawing review and updates
• Troubleshooting and diagnostic testing
• Telecommunications/cabling
• Request and ticketing system input/updates
• Strong customer focus with a proven track record in client-facing environments.
• Exceptional verbal and written English communication skills for documentation and cross-team collaboration.
• Highly proficient in deploying structured infrastructure troubleshooting techniques to resolve complex network faults.
• Strong knowledge of National Electrical Code (NEC) standards, focusing on NFPA 70 and 800 Articles.
• Comprehensive understanding of TIA/EIA 568 Building Cable Standards.
• Strict adherence to federal OSHA safety standards across all active work environments.
• Valid OSHA Confined Space certification.
• Certified to perform CPR and act as an authorized safety observer or standby attendant when necessary.
• Capable of execute heavy work, including lifting loads exceeding 50 lbs.
• Ability to sit, stand, kneel, bend, and ascend ladders safely for prolonged operational shifts.
• Comfortable operating in active, hazardous, loud, or subterranean/dirty field environments.
• This position is contingent upon award
• LCI is an Equal Opportunity Employer Veteran/Disabled
• Leader Communications is an Affir...