Giant Voice Technician

Leader-Communications-Incorporate; San Angelo (TX); On-site; USD 52,000 - 70,000; Full time

Job summary

Leader-Communications-Incorporate is seeking a Giant Voice Technician to provide operations and maintenance support for Giant Voice systems. The role requires ability to obtain and maintain a U.S. Government Public Trust clearance.

You will perform maintenance, troubleshoot hardware and software, and support installations across a dynamic field environment at Goodfellow AFB and surrounding San Angelo area.

Qualifications

• Minimum three years of related experience supporting similar systems and hardware.
• Related OEM manufacturer certifications preferred.
• U.S. Citizenship with ability to pass background check and CAC.

Responsibilities

• Perform routine and preventative maintenance per policies and procedures.
• Troubleshoot, repair, update, and configure hardware, software, and infrastructure.
• Program, configure, test, and validate system changes to resolve issues.
• Update logs and documentation including system and data updates.
• Provide support for installations and modifications as assigned.

Skills

Giant Voice system

Documentation

Troubleshooting

Telecommunications

Ticketing input

Customer focused

English communication

Network troubleshooting

NEC NFPA 70/800

TIA/EIA 568

OSHA safety standards

OSHA Confined Space

CPR certification

Heavy lifting

Field environment adaptability

Education

Experience with similar systems

Tools

OEM certifications

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Giant Voice Technician

Full Time Technicians Goodfellow Air Force Base, TX, San Angelo, TX, US

2 days ago Requisition ID: 1709

Position Summary

LCI is seeking a Giant Voice Technician to provide operations and maintenance support for Giant Voice system hardware, software, and infrastructure.

Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance.

Duties & Responsibilities

• Perform routine and preventative maintenance as scheduled per manufacturer and organizational policies and procedures.
• Accomplish troubleshooting, repair, replacement, updates, changes, and configuration of hardware, software, and infrastructure to support organizational changes, requests, issue resolution, and emerging technologies per policies and processes.
• Program, configure, test, and validate system changes per organizational policies/procedures, requests, and to resolve issues and ensure compliance
• Update and maintain all logs, records, and associated technical documentation, to include all related system and data updates.
• Provide support for installations, modifications, and other projects as assigned.

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor

Education & Experience Requirements

• Minimum three (3) years related experience supporting similar systems and hardware
• Related OEM manufacturers certifications.
• Federal agency organization support experience preferred
• U.S. Citizenship with ability to pass a background check and obtain a Common Access Card (CAC).

Skill & Certification Requirements

• Giant Voice system, hardware, software, and infrastructure programming, configuration, and support
• Technical documentation and drawing review and updates
• Troubleshooting and diagnostic testing
• Telecommunications/cabling
• Request and ticketing system input/updates
• Strong customer focus with a proven track record in client-facing environments.
• Exceptional verbal and written English communication skills for documentation and cross-team collaboration.
• Highly proficient in deploying structured infrastructure troubleshooting techniques to resolve complex network faults.
• Strong knowledge of National Electrical Code (NEC) standards, focusing on NFPA 70 and 800 Articles.
• Comprehensive understanding of TIA/EIA 568 Building Cable Standards.
• Strict adherence to federal OSHA safety standards across all active work environments.
• Valid OSHA Confined Space certification.
• Certified to perform CPR and act as an authorized safety observer or standby attendant when necessary.
• Capable of execute heavy work, including lifting loads exceeding 50 lbs.
• Ability to sit, stand, kneel, bend, and ascend ladders safely for prolonged operational shifts.
• Comfortable operating in active, hazardous, loud, or subterranean/dirty field environments.
• This position is contingent upon award
• LCI is an Equal Opportunity Employer Veteran/Disabled
• Leader Communications is an Aff ... etc