GI Department Support Specialist - Patient Care Admin

Optum; Houston (TX); On-site; USD 25,000 - 44,000; Full time

Job summary

Kelsey-Seybold Clinic, part of the Optum family, is seeking a Department Support Specialist I - GI at the Main Campus to perform clerical duties for physicians and management staff. The role involves analyzing eligibility media, reporting, and interpreting medical plan benefits to maximize accurate collections.

You will collaborate with patients to deliver excellent customer service, promote respectful team interactions, and support 1–5 physicians in a fast-paced clinic environment.

Qualifications

• High School diploma or GED is required.
• Successful completion of the EPIC PM Front Desk Class and Hospital Charge Capture.
• 1+ years of general administrative experience and 6 months medical insurance verification experience or experience scheduling operative procedures; OR one year of previous KSC experience in a similar role such as ASRs, Contact Center or Member Services.
• Proficient knowledge of Microsoft Office.

Responsibilities

• Under the general direction of the Clinic Administrator, perform a variety of clerical and typing duties for physicians and management staff.
• Analyze eligibility media.
• Utilize various system applications for reporting purposes.
• Interpret multiple medical plan benefits to maximize accurate collections.
• Collaborate with patients to achieve excellent customer service and high satisfaction.
• Promote respectful interactions among all members of the healthcare team.
• Create a caring environment and a favorable impression of KSC commitment to patient welfare.
• Support 1–5 physicians.

Skills

Spanish speaking

Education

High School diploma or GED

Tools

EPIC PM Front Desk

Job description

Kelsey-Seybold Clinic, part of the Optum family, is seeking a Department Support Specialist I - GI at the Main Campus to perform clerical duties for physicians and management staff. The role involves analyzing eligibility media, reporting, and interpreting medical plan benefits to maximize accurate collections.

You will collaborate with patients to deliver excellent customer service, promote respectful team interactions, and support 1–5 physicians in a fast-paced clinic environment.