Department Support Specialist - GI - Kelsey-Seybold Clinic - Main Campus

UnitedHealth Group; Houston (TX); Sur place; USD 25 000 - 44 000; Plein temps

Résumé du poste

Kelsey-Seybold Clinic, part of the Optum family, seeks a Department Support Specialist I to handle clerical tasks for physicians and management. You will use EPIC and other systems to support reporting, billing, and scheduling while focusing on excellent patient service.

The role emphasizes collaboration, a positive environment, and providing care-focused service to ensure patient satisfaction and efficient clinic operations.

Qualifications

• High School diploma or GED from an accredited program.
• EPIC PM Front Desk Class and Hospital Charge Capture completion.
• 1+ years administrative experience and 6 months medical insurance verification or related experience.
• Proficient knowledge of Microsoft Office.

Responsabilités

• Analyzes eligibility media.
• Utilizes various system applications for reporting purposes.
• Interprets multiple medical plan benefits to maximize accurate collections.
• Delivers excellent customer service and sustains high patient satisfaction.
• Supports teamwork and positive guest/peer relationships.
• Provides documentation and coordination for 1-5 physicians.

Connaissances

Customer service

Spanish language

Communication

Formation

High School diploma

EPIC PM Front Desk Class

Outils

Microsoft Office

CPT/ICD coding

Description du poste

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.

Primary Responsibilities:

Under the general direction of the Clinic Administrator, the Department Support Specialist I will perform a variety clerical and typing duties for physicians and management staff. This individual also:

• Analyzes eligibility media
• Utilizes various system applications for reporting purposes
• Interprets multiple medical plan benefits to maximize accurate collections
• Commits to collaborative interaction with patients to achieve excellent customer service and high levels of satisfaction
• Endorses mutual respect amongst all members of the healthcare team
• Practices positive guest/peer relationships and works with others to promote an efficient and effective team
• Demonstrates a positive attitude and understands how this relates to creating a caring environment and a favorable impression regarding KSC commitment to the welfare of our patients
• This position generally supports 1-5 physicians

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School diploma or GED from an accredited program
• Successful completion of the EPIC PM Front Desk Class and Hospital Charge Capture
• 1+ years of general administrative experience and 6 months medical insurance verification experience or experience scheduling operative procedures; OR one year of previous KSC experience in a position similar, but not limited to, ASRs, Contact Center or Member Services reps, MAs/CMAs or Schedulers
• Proficient knowledge of Microsoft Office

Preferred Qualifications:

• Billing/claims experience
• Proven ability to speak/understand Spanish
• CPT/ICD coding

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18 - $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidatesare required topass a drug test before beginning employment.