German Travel Experience Consultant GDS Expert

TripActions; United States; Remote; USD 45,000 - 61,000; Full time

Job summary

Navan is seeking a Travel Experience specialist in Germany to support travelers through chat, phone, and email, ensuring a seamless experience from start to finish.

As the first point of contact, you will resolve complex travel issues, coordinate with suppliers, and feed feedback to product and engineering teams to improve customer-facing platforms. Fluency in German and strong English are essential, with prior GDS experience required.

Qualifications

• Minimum 5 years as travel consultant with flight, rail, and hotel bookings.
• At least 3 years of GDS experience (Sabre, Amadeus, or Galileo).

Responsibilities

• Provide first-class travel support via chat, phone, and email.
• Keep knowledge of suppliers, destinations, and systems up to date.
• Process hotel, flight, car rental, and rail bookings.
• Advise customers on self-service options on Navan platform and app.
• Respond quickly while adhering to SLA requirements.
• Provide feedback to stakeholders on goal progress and processes.
• Stay informed about best practices in the travel industry.
• Maintain attendance and achieve performance metrics.

Skills

German fluency

English proficiency

GDS experience

Customer support

Multitasking

Tools

Gmail

Zendesk

Slack

Salesforce

Job description

Navan is seeking a Travel Experience specialist in Germany to support travelers through chat, phone, and email, ensuring a seamless experience from start to finish.

As the first point of contact, you will resolve complex travel issues, coordinate with suppliers, and feed feedback to product and engineering teams to improve customer-facing platforms. Fluency in German and strong English are essential, with prior GDS experience required.