German-Speaking Travel Support Specialist

Venturatravel; USA; Hybrid; USD 42.000 - 60.000; Vollzeit

Zusammenfassung

Venturatravel is seeking a German-speaking travel support specialist to assist travelers before and during trips from the United States. You will handle inquiries via email and phone, coordinate flights and transfers, and provide practical help in emergencies while maintaining high service standards.

The role emphasizes customer communication, seamless travel arrangements, and the use of digital tools to improve efficiency.

Qualifikationen

• At least two years of customer service experience with a track record of strong results.
• Fluent spoken and written German, plus confident English communication.
• Careful attention to detail and ability to stay composed under stress.
• Clear, respectful communication and collaborative approach to travelers’ needs.

Aufgaben

• Be main contact for travelers before departure via email and phone.
• Prepare customers for trips, including via video meetings.
• Check travel documents for completeness and arrange flights, transfers, and services.
• Assist with emergencies during trips and post-trip claims.
• Aim for monthly/quarterly customer satisfaction targets using digital/AI tools.

Kenntnisse

Customer service

German fluency

English communication

Attention to detail

Stress management

Tools

CRM systems

Booking platforms

Jobbeschreibung

Venturatravel is seeking a German-speaking travel support specialist to assist travelers before and during trips from the United States. You will handle inquiries via email and phone, coordinate flights and transfers, and provide practical help in emergencies while maintaining high service standards.

The role emphasizes customer communication, seamless travel arrangements, and the use of digital tools to improve efficiency.