German-Speaking Travel Experience Consultant

TripActions; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

Navan is hiring for a Travel Experience role focused on delivering exceptional travel support. You will resolve issues across air, rail, hotel, and other bookings, using GDS tools and CRM systems while guiding customers through self-service options on the Navan platform.

Fluent English and German are mandatory, with 5+ years in travel consulting and 3+ years with a GDS. Candidates eligible to reside in Portugal or willing to relocate will be considered.

Qualifications

• 5+ years as Travel Consultant covering air, rail, and hotel bookings
• 3+ years with a GDS (Sabre, Amadeus, or Galileo) – Both mandatory
• Fluent in English and German – Mandatory

Responsibilities

• Provide top-tier travel support via chat, calls, and emails
• Maintain up-to-date knowledge on suppliers, destinations, and systems
• Quickly assess customer needs, urgency, and preferences
• Accurately handle hotel, flight, car, and rail bookings
• Guide customers in self-service options on the Navan platform and app
• Respond promptly, meeting SLA expectations
• Follow company and customer policies, ensuring global compliance
• Give feedback to stakeholders on goal progress and key processes
• Participate in team meetings on products, suppliers, and industry updates
• Stay current on travel industry best practices
• Maintain attendance, complete assigned training, and meet performance metrics

Skills

Travel bookings

GDS experience

Customer service

Multitasking

English & German

Tools

Gmail

Zendesk

Slack

Salesforce

Job description

Navan is hiring for a Travel Experience role focused on delivering exceptional travel support. You will resolve issues across air, rail, hotel, and other bookings, using GDS tools and CRM systems while guiding customers through self-service options on the Navan platform.

Fluent English and German are mandatory, with 5+ years in travel consulting and 3+ years with a GDS. Candidates eligible to reside in Portugal or willing to relocate will be considered.