Traveler Experience Specialist
Ventura TRAVEL
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Job summary
Ventura TRAVEL is seeking a Customer Service Specialist to prepare travelers for their journeys and support them if anything unexpected arises. You will be the go-to person for arranging details, handling inquiries, and keeping travelers informed with empathy and clarity.
Fluency in German and strong English, a minimum of 2 years in customer service, and comfort with digital tools like CRMs are required. You will work 24/7 emergency shifts during peak seasons and contribute to a friendly,
Qualifications
- Minimum 2 years in customer service with measurable results.
- Strong attention to detail and accuracy at every step.
- Stays calm in emergencies or stressful situations.
- Creative thinker focused on the traveler's needs.
- Comfort with digital tools and learning new platforms.
- Team player with clear, respectful communication.
- German language fluency; English proficiency.
- Willingness to work emergency shifts (24/7) during peak travel seasons.
Responsibilities
- Serve as primary contact for travelers before departure.
- Communicate with travelers by email and phone.
- Achieve monthly and quarterly customer satisfaction goals.
- Prepare travelers for trips in video meetings.
- Ensure travel documents are thorough and accurate.
- Organize transfers, flights and services.
- Address emergencies during trips and process claims.
- Use AI tools to save time and improve workflows.
Skills
Tools
Job description
Ventura TRAVEL is seeking a Customer Service Specialist to prepare travelers for their journeys and support them if anything unexpected arises. You will be the go-to person for arranging details, handling inquiries, and keeping travelers informed with empathy and clarity.
Fluency in German and strong English, a minimum of 2 years in customer service, and comfort with digital tools like CRMs are required. You will work 24/7 emergency shifts during peak seasons and contribute to a friendly,
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