German Travel Support Pro - Booking & Customer Care

Employers from Greece; United States; Remote; USD 33,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Monthly performance bonus

Relocation package

Training provided

Job summary

Mercier Consultancy in Greece is looking for enthusiastic German-speaking Travel Customer Support Associates to join Booking.com's dedicated team. You will help travelers with bookings, answer inquiries, and resolve issues to ensure a seamless experience.

Fluent German and English, strong communication, and a customer-first mindset are essential. This role offers a competitive salary, relocation support, comprehensive training, and growth opportunities in travel services.

Qualifications

• Fluency in German and English, both spoken and written.
• Excellent communication and interpersonal skills.
• Previous experience in customer service or travel support is advantageous.
• Strong problem-solving skills with attention to detail.
• Warm and welcoming personality with a focus on customer satisfaction.
• Ability to thrive in a fast-paced environment while managing various inquiries.
• Desire to learn about the travel industry.

Responsibilities

• Provide support to German-speaking clients regarding their travel inquiries via phone, email, and chat
• Assist customers in the booking process and offer solutions to their travel-related questions
• Effectively resolve issues related to reservations, changes, or cancellations
• Maintain accurate records of customer interactions using our systems
• Collaborate with other teams to improve the overall customer experience
• Inform clients about travel options and services offered by Booking.com
• Gather customer feedback to drive service improvements

Skills

German language fluency

English language fluency

Communication skills

Customer service experience

Problem-solving

Attention to detail

Teamwork

Job description

Mercier Consultancy in Greece is looking for enthusiastic German-speaking Travel Customer Support Associates to join Booking.com's dedicated team. You will help travelers with bookings, answer inquiries, and resolve issues to ensure a seamless experience.

Fluent German and English, strong communication, and a customer-first mindset are essential. This role offers a competitive salary, relocation support, comprehensive training, and growth opportunities in travel services.