German-Speaking POS & Payments Tech Support (Remote)

Sutherland; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Food vouchers

Health and life insurance

21 days paid annual leave

Fully paid onboarding and training

Career growth opportunities

Job summary

Sutherland is hiring a German-speaking Technical Support Specialist for Payments & POS Solutions. You will be the initial contact for merchants, delivering professional assistance for payment terminals and POS systems. Engage via phone, email, and tickets to resolve problems and ensure SLA compliance.

Join a global team offering remote work, dynamic shifts, and a comprehensive benefits package. You’ll work with cutting-edge fintech tech and contribute to a fast-paced, service-driven environment.

Qualifications

• Fluent German (C1) and English (B1 or higher).
• Experience in customer service or technical support.
• Strong interest in technology and troubleshooting.

Responsibilities

• Be the first point of contact for merchants and partners, providing professional technical support for payment terminals, POS systems, and payment services.
• Troubleshoot issues, assist with installations and activations, and ensure fast, high-quality support.
• Provide support via phone, email, and ticketing systems.

Skills

German language

English language

Customer service

Technical support

Problem solving

Excel basics

Tools

Ticketing systems

Microsoft Excel

Job description

Sutherland is hiring a German-speaking Technical Support Specialist for Payments & POS Solutions. You will be the initial contact for merchants, delivering professional assistance for payment terminals and POS systems. Engage via phone, email, and tickets to resolve problems and ensure SLA compliance.

Join a global team offering remote work, dynamic shifts, and a comprehensive benefits package. You’ll work with cutting-edge fintech tech and contribute to a fast-paced, service-driven environment.