German-Speaking POS & Technical Support Specialist

Sutherland; United States; Remote; USD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Food vouchers

Health and life insurance

21 days paid annual leave

Fully paid onboarding and training

Career growth opportunities

Zusammenfassung

Sutherland is hiring a German-speaking Technical Support Specialist for Payments & POS Solutions. You will be the initial contact for merchants, delivering professional assistance for payment terminals and POS systems. Engage via phone, email, and tickets to resolve problems and ensure SLA compliance.

Join a global team offering remote work, dynamic shifts, and a comprehensive benefits package. You’ll work with cutting-edge fintech tech and contribute to a fast-paced, service-driven environment.

Qualifikationen

• Fluent German (C1) and English (B1 or higher).
• Experience in customer service or technical support.
• Strong interest in technology and troubleshooting.

Aufgaben

• Be the first point of contact for merchants and partners, providing professional technical support for payment terminals, POS systems, and payment services.
• Troubleshoot issues, assist with installations and activations, and ensure fast, high-quality support.
• Provide support via phone, email, and ticketing systems.

Kenntnisse

German language

English language

Customer service

Technical support

Problem solving

Excel basics

Tools

Ticketing systems

Microsoft Excel

Jobbeschreibung

Описание:

Join Sutherland - A Global Leader in Customer Experience At Sutherland, we combine technology, innovation, and human expertise to help some of the world's leading brands deliver exceptional customer experiences. If you're passionate about customer support, enjoy solving technical challenges, and are fluent in German, we'd love to hear from you.

Задачи:

• As a German-Speaking Technical Support Specialist - Payments & POS Solutions, you'll be the first point of contact for merchants and business partners, delivering professional technical support for payment terminals, POS systems, and payment-related services.
• You'll troubleshoot technical issues, assist with installations and activations, and ensure every customer receives fast, efficient, and high-quality support.
• Provide professional support via phone, email, and ticketing systems.
• Assist customers with card payment terminals, POS devices, and ATMs.
• Support terminal installations, replacements, activations, and configurations.
• Troubleshoot technical issues, connectivity problems, and payment-related error codes.
• Resolve customer inquiries efficiently while meeting SLA targets.
• Escalate complex technical issues to the appropriate teams when necessary.
• Maintain accurate documentation in the ticketing system.
• Handle portal access requests and perform selected back-office activities.

Требования:

• Fluent German (C1) and English (B1 or higher).
• Previous experience in customer service or technical support.
• Strong interest in technology and troubleshooting.
• Excellent communication and problem-solving skills.
• A customer-focused mindset with the ability to thrive in a fast-paced environment.
• Comfortable working with phone, email, and ticketing systems.
• Experience in the payments, POS, banking, or financial services industry.
• Basic knowledge of Microsoft Excel and ticketing platforms.

Additional Information

• Working Hours Fully remote position.
• Rotating shifts between 09:00 and 21:00.
• Five-day work week based on a scheduled roster.

Условия:

• Competitive salary with a performance-based bonus.
• Permanent employment contract.
• Food vouchers.
• Additional health and life insurance.
• 21 days of paid annual leave.
• Fully paid onboarding and professional training.
• Clear career growth opportunities within an international company.
• A modern, supportive, and collaborative work environment.
• Employee recognition programs and team-building events.

Why Join Sutherland?

Become part of a global team that values innovation, collaboration, and continuous development. You'll receive comprehensive training, ongoing support, and the opportunity to build a long-term career in an international environment- all while working remotely.