Remote Fulfillment Operations Specialist – Europe

Taskrabbit; United States; Remote; USD 15,000 - 21,000; Full time

Benefits offered by this job

Health insurance

Job summary

Taskrabbit is seeking an Operations Representative to join a remote team working across six European markets. Based in Poland, you will improve conversions, reduce cancellations, and drive fulfillment via SOP-driven workflows.

You will handle live-channel support, outbound calls with taskers, and maintain high customer satisfaction standards. We value empathy, strong communication, adaptability, and problem-solving.

Qualifications

• Fluency in English and German (B2+).
• Minimum 1 year of customer service, contact centre, or similar experience.
• Excellent customer service skills including empathy, courtesy and helpfulness.
• Tech-curious with fast typing and comfort navigating online tools.
• Adaptability and eagerness to improve in a fast-paced environment.
• Excellent written and verbal communication with strong grammar and spelling.
• Ability to persuade over the phone and engage customers.

Responsibilities

• Understand the business requirements for each programme and apply the SOPs you are assigned to.
• Diligently take notes and suggest process improvements to your team lead.
• Address and resolve user issues via live channels while meeting KPIs for satisfaction, productivity, and accuracy.
• Manage time to conduct relevant outbound calls with taskers, ensuring high-quality interactions.
• Build trust with stakeholders and resolve queries in a first-time effective manner.
• Stay organized, informed, and aligned with SOPs and programme changes.

Skills

English

German

Customer service

Outbound calls

Communication

Adaptability

Ownership

Job description

Taskrabbit is seeking an Operations Representative to join a remote team working across six European markets. Based in Poland, you will improve conversions, reduce cancellations, and drive fulfillment via SOP-driven workflows.

You will handle live-channel support, outbound calls with taskers, and maintain high customer satisfaction standards. We value empathy, strong communication, adaptability, and problem-solving.