Fulfillment Operations Specialist, German Speaking (Fully Remote)

Taskrabbit; United States; Remote; USD 15,000 - 21,000; Full time

Benefits offered by this job

Flexible time off

Stipends

IKEA discounts

Job summary

Taskrabbit is seeking a customer support specialist to join a remote team in Poland. You will resolve user issues via live channels and outbound calls, following SOPs and delivering a high-quality experience across six European markets.

The role emphasizes proactive improvement, stakeholder trust, and strong communication. Required are English and German fluency (B2+), at least one year in customer service, and solid problem-solving skills.

Qualifications

• Fluency in English and German (B2+).
• Minimum 1 year of customer service or contact center experience.
• Strong critical thinking and problem-solving abilities.
• Excellent communication and interpersonal skills.

Responsibilities

• Follow SOPs and take detailed notes for continuous improvement.
• Resolve user issues via live channels and outbound calls while exceeding KPIs.
• Build trust with stakeholders and provide an exceptional experience on first contact.

Skills

English fluency

German fluency

Customer service experience

Critical thinking

Problem solving

Communication skills

Job description

• You will join a remote team of 20+ operations representatives in Poland.
• Focus on improving conversions and reducing cancellations across 6 European markets.

Responsibilities:

• Follow SOPs and take detailed notes for continuous improvement.
• Resolve user issues via live channels and outbound calls while exceeding KPIs.
• Build trust with stakeholders and provide an exceptional experience first time.

Skills Required:

• Fluency in English and German (B2+).
• Minimum 1 year of customer service or contact center experience.
• Strong critical thinking, problem-solving, and communication skills.
• Base pay range of 58,000-83,000 PLN annually.
• Includes flexible time off, stipends, IKEA discounts, and more.
• Hybrid culture with collaboration and innovation valued.

Taskrabbit is a marketplace platform that connects people with local Taskers for everyday home tasks like furniture assembly and handyman work. The company employs distributed teams across the US and EU and has been named a Built In Best Places to Work (2022-2025), celebrated for its inclusive and collaborative culture.