German-Speaking Customer Success & Ops Lead (Remote)

Infostud Group; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Fully remote

Job summary

Impact Hero is a Berlin-based impact-tech company with a fully remote team. We are seeking a dependable German-speaking person to manage the relationship with our existing business customers and keep day-to-day operations running smoothly.

You will be the friendly point of contact, fluent in German with good English, comfortable with a CRM and support tools, and able to use AI to accelerate workflows. This is a broad, client-facing role in a small team.

Qualifications

• Fluent professional German, written and spoken, plus good English.
• Customer-facing experience in B2B settings.
• Strong communication and organization skills.

Responsibilities

• Manage existing German-speaking business customers and nurture relationships.
• Own CRM processes in Zoho, keep leads and deals up to date.
• Handle support tickets and onboarding for new customers.
• Follow up on invoices and renewals in a friendly, proactive way.
• Draft proposals and customer-facing content, with AI tools support.
• Participate in outreach to re-engage past and potential customers.

Skills

German language

English proficiency

Relationship building

CRM experience

Tools

Zoho CRM

Zendesk

Job description

Impact Hero is a Berlin-based impact-tech company with a fully remote team. We are seeking a dependable German-speaking person to manage the relationship with our existing business customers and keep day-to-day operations running smoothly.

You will be the friendly point of contact, fluent in German with good English, comfortable with a CRM and support tools, and able to use AI to accelerate workflows. This is a broad, client-facing role in a small team.